Prisoner Custody Officer

**Truro Magistrates Court - TR1 1HZ** **Could you take someone from confusion to clarity?** **Could you take them from confrontational to calm?** **Could you take somebody from secluded to supported?** _If so, then a Prisoner Custody Officer position could be just the role for you_ As a Prisoner Custody Officer your role is to provide court transportation services, collecting detainees from prisons or police stations and transporting them safely and securely to courts. Once there, you’re responsible for every aspect of their care until it’s time for them to return to custody or to be released. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for the day. Our roles are 35 hours per week. Daytime shifts Monday - Saturday. You **must** be flexible as there may be occasions when finish times are unpredictable. **What you need to do the job** The great thing is, there is no previous experience required What is key is that you are patient and understanding. If you are successful through our eligibility & assessment process, we will invite you to attend a five-week training course that’ll provide you with the skills you need to be a Prisoner Custody Officer. You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for. Our roles would suit those who have an interest in criminology or psychology. It would be advantageous for you to hold a Full UK Driving Licence. Still not sure this is the right role for you? Try our careers assistant to find out more: Careers Assistant **Our Assessment Process**: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. **Why Serco?** - _ Meaningful and vital work_: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time - _ A world of opportunity_: Serco's contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles - _ Great people_: You’ll find yourself working with a variety of highly supportive and experienced people **What we offer?** - £20,835 per annum plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years’ service plus Bank Holidays; - Continuous training & development opportunities - A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more - Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts - A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion **About Serco** At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. **Apply