Repair Sales

**Repair Sales & Service Coordinator**

Newcastle Under-Lyme

Are you looking to advance your career within Customer Service? Do you want to thrive in a company that is going from strength to strength on a global scale? If so, we are currently recruiting for Repair Sales & Service Coordinator to make an impact on our growing Customer Service team

**The Opportunity**

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Repair Sales & Service Coordinator, you can expect:

- A starting salary of £25,236 per annum
- Performance based commission
- Private Health/Medical Insurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts, including reduced car valets whilst you work
- A company passionate about wellbeing: 24/7 free EAP helpline, free counselling sessions and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free onsite parking
- Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.

As Repair Sales & Service Coordinator, you will gain invaluable insight and experience within a hard-working Customer Service team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If getting stuck in with a role that can afford you plentiful growth and development opportunities, this role could very well be the one you have been waiting for.

**The Role**

***

As Repair Sales & Service Coordinator, you will participate in all aspects of customer service. Working in a friendly and proficient manner, you provide a high level of service and support to customers. In addition, you will:

- Quoting repair jobs and processing approvals
- Provide a high level of customer service & support
- Work jointly with inside & outside sales staff to close orders
- Process & manage customer quotes not assigned to a salesperson
- Keep the line of communication between you and our customers open, be proactive
- Obtain approval to scrap or return
- Open quotes follow ups to obtain approvals
- Repair order expediting (provide order status updates to customers when directly asked)
- Complete Spectrum task assignments w/ customer-oriented follow-up to assure completion Managing your in-house summary and assuring that everything is up to date.

**About You**

Being proficient at computers, and with the ability to multi-task, you will bring your previous Customer Service experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:

- Proficient with Microsoft word, Excel and Outlook
- Good communication and customer service skills

**About Radwell**

***

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

**How to Apply**

**Join Our Diverse Team**

**Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team