Senior Customer Account Representative

**Org Marketing Statement**

**Permanent Role | Fareham**
**Hours**: 08:00-16:30 Mon-Thurs, early finish Friday
**Competitive base salary + bonus + excellent career progression + comprehensive benefits**

**About Us**

Join a global leader shaping the future of aerospace, defence, and energy. With over 60,000 employees across 40+ manufacturing sites and regional offices worldwide, we deliver cutting-edge, highly certified systems and products designed for the most demanding environments. Our relentless focus on engineering and operational excellence supports a fleet of approximately 73,000 aircraft globally, making us a trusted partner for industry innovators.

Our culture is built on a foundation of winning together, valuing our customers, empowering passionate people, and fostering engaged leadership — the driving forces behind our success and growth.

**Position Summary**

**The Role — Strategic Customer Partnership & Growth Leadership**

As a **Senior Customer Account Representative**, you will be at the forefront of our customer engagement strategy, managing key aerospace accounts with a blend of operational precision and strategic insight. You will own the customer order book, ensuring flawless execution while driving initiatives that deepen client relationships and unlock new business opportunities.

This role offers a unique chance to influence how we deliver value to some of the most prestigious aerospace clients globally, combining hands-on order management with leadership in strategic planning and business development.

**Responsibilities**

**What You'll Do**
- ** Lead strategic sales initiatives** by proactively pursuing new bids and pricing opportunities, ensuring on-time delivery and identifying avenues for business growth.
- ** Own and optimize the customer order book**, overseeing accurate sales order processing, purchase order review, and seamless buy/sell transactions.
- ** Serve as a trusted advisor and primary point of contact** for key clients, balancing day-to-day operational support with long-term strategic planning.
- ** Mentor and guide junior team members**, shaping order book strategy and managing complex customer requirements with a forward-thinking approach.
- ** Ensure rigorous compliance** across all customer transactions, collaborating closely with Export Trade Compliance and internal teams to uphold regulatory standards.
- ** Collaborate cross-functionally** to synchronize delivery schedules and manage customer expectations, driving excellence in service and operational performance.

**Qualifications**

**What We're Looking For**
- Proven experience in customer service within manufacturing or engineering sectors, with a track record of managing challenging customer interactions.
- Strong commercial acumen and strategic mindset, eager to learn and drive business growth aligned with company standards.
- Proficiency in Microsoft Office, especially Excel; familiarity with SAP or Salesforce is a distinct advantage.
- A proactive, solution-oriented individual who thrives in a dynamic environment and embraces continuous development.

**Closing Statement**

**Why Join Us?**
- Free car parking & subsidised canteen including Starbucks
- Competitive pay with annual cash incentives (ACIP)
- Career progression opportunities in a global, innovative company
- Pension scheme with up to 10% company contribution
- Generous holiday allowance (25 days plus bank holidays)
- Comprehensive health & wellbeing support including Employee Assistance Program
- Life assurance and income protection
- Access to Employee Perks program offering discounts on a wide range of goods and services
- Opportunities to engage in Business Resource Groups and volunteering days off

**Ready to take the next step in your career and make a real impact in aerospace?