Technical & Compliance Coordinator

Team**:Own Brand & Product Tech**

Ref.**:VN1006**

Type**:Permanent**

Location**:Hatfield**

**Product Technical & Compliance Coordinator**

**Contract type**:_Permanent_

**Location**:_Hatfield (Hybrid working - 3 days in the office/travelling to suppliers etc)_

**Working hours per week**:_40 hours_

**Level**:_Associate_

**Application closing date**:Wednesday 13th August 2025

**About us**

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.

**About the team and the role**

The Product Technical & Compliance Coordinator will be working in the Product Technical and Compliance team and working closely with other stakeholders to ensure the compliance of products sold on the webshop across own brand and branded products. This role is essential in helping manage our due diligence as well as supporting other projects within the wider team.

Role may involve in ‘On-Call’ rota after successful probation sign off which would include being on call in the evening and weekend on a rotational basis of 8-10 weeks.

**What you’ll do**
- Supplier Approval & Management - working closely with the Commercial team to validate accreditation for branded suppliers and products
- KPI reporting - collating and reporting KPIs on a periodic basis identifying trends and potential follow up based on data
- Customer Complaints & Refunds - working closely with the Customer Hub and the Product Technical managers to investigate and close out escalated customer complaints along with managing the system that is used to track, trend and recharge refunds to suppliers
- Own Brand Specifications - working closely with the Ocado Own Brand team to assist insuring accuracy and compliance of Own Brand product & packaging specifications
- Non-Conforming Stock Management - issuing product recalls and/or withdrawals as directed by members of the Product Technical and Compliance department.
- Cross department projects - be involved in Ocado initiatives and projects such as supporting charitable donations, sustainability, etc
- On Call - Following training be part of the on call rota for out of hours incidences (every 8-10 weeks)

**Who you are**
- Experience in using web-based systems
- Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams
- Focus on quality, accuracy and attention to detail
- Highly organised and self-motivated
- Detail-oriented and able to manage multiple projects simultaneously
- Adaptability within a fast growing company environment
- Able to establish root cause and implement corrective actions where necessary
- Passionate and flexible
- Team player
- Approachable
- Good communication skills

**Preferred Experience (in addition to minimum)**
- Some compliance experience within the food industry
- Manufacturing and retail experience
- Professional certification in food safety (e.g., HACCP, BRCGS) is desirable
- Experience of specification systems

**What’s in it for you**

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
**_Health & Wellbeing:_** Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

**_Spend & Save:_** Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

**_Never miss the moments that matter: _**Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

**Our Hiring Process**

**Everyone’s welcome