Global Core Operations Controls Testing Team Leader

The Global Operations Control Testing Utility is responsible for the testing of controls that are designed and executed by the Citi’s Global Operations Functions teams such as Payment Controls, Lending Controls, Financial Crime, Fraud Prevention, Fraud Operations, Regulatory Reporting, etc..

The Global Core Operations Control Testing Team Leader - SVP - reports to the Global Operations Control Testing Head (C15) within Global Functions Control Testing Utility in the COO organization’s Central Controls Capabilities. This is a strategic and execution-oriented management position which along with the Global Operations Controls Testing Head, is accountable for end-to-end controls testing i.e., operational controls performance assurance/testing - which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing. Initially, this role will focus on Maker Checker Controls across segments of the organization in support of Risk Reduction efforts related to the risks identified by IA for Maker Checker type controls.

Excellent management and communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. The role necessitates a degree of responsibility over technical strategy. Responsible for supporting the Global Operations Controls Testing Head on handling staff management issues, including resource management and allocation of work within the team/project.

**Responsibilities**:

- Supports the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights for all controls within COO and CBNA.
- Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
- Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
- Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
- Maintains resource forecast for own team as well as forecasting for successful controls testing transition and Central Execution training.
- Has the ultimate decision on controls testing outlier escalations.
- Handles control testing interactions with senior managers at Director or Managing Director levels.
- Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
- Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
- Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
- Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
- Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
- Supports other relevant work efforts of department where needed and as directed by their manager.

**Qualifications**:

- Relevant experience in Global Core Operation Operations, Risk & Controls roles, years of direct management experience preferred.
- Good understanding of Financial Services products and services.
- Subject matter expert on controls design, execution and/or control testing.
- Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
- Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
- Effective communication, written and presentation skills.
- Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
- Independent thinker and able to perform a credible challenge of businesses/functions.
- Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
- Knowledge of human-centered design an advantage.

**Travel Requirement**:

- Less than 10%.

**Education**:

- University degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**What we’ll provide you**

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is ann