Customer Service Advisor

6 days ago

Ringwood, United Kingdom Churchill Retirement Living Full time

**Full-time Customer Service Advisor - Careline Operator**

**Location**: Office based in Ringwood, Hampshire

**Hours**:37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays

**Shifts**: 08:30 to 20:00 (with a 45 min unpaid break)

**Salary**: £20,400 to £23,000 per annum, dependent on experience

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team in Ringwood.

**What does the role involve?**

Telephone-based customer support, including:
Taking incoming calls from retired Homeowners, responding to a variety of

situations including emergencies (i.e. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.Logging each call in our CRM system ensuring information is accurately recorded every time.

Providing a friendly, responsive and attentive approach to every call.

**No sales, just great customer service **There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

**About you**

We are looking for people with excellent customer service skills and a professional, caring telephone manner. Preferably, your CV will demonstrate a background in telephone-based work with the addition of being IT and keyboard literate. You will be able to pick up new systems and technical knowledge with ease and be familiar with customer databases. A background in call centres, retail, hospitality, care sector or similar backgrounds is an advantage.

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense A high standard of written and spoken English is essential.

**Why work for us?**

Fantastic Colleague Benefits including:

- 22 days holiday, plus provision for Bank Holidays
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company excellent for long-term career aspirations

Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

**Who are we?**

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

**Location**

Office

**Department**

Customer Services

**Job Title**

Customer Service Advisor

**Salary**

£20,400 - £23,000 per annum, depending on experience

**City**

Ringwood, Hampshire

**Country**

United Kingdom

  • Customer Service Advisor

    1 week ago

    Ringwood, United Kingdom Office Angels Full time

    _We're looking for an experienced **Customer Service Advisor** to join our client's fantastic team in Ringwood._ - This is a **Permanent** role working with an expanding construction company starting in April or May._ **Company Benefits** - Casual dress - Bonus structure - Company events - On-site parking - Referral programme **What you will be doing** -...

  • Customer Service Advisor-ringwood

    2 weeks ago

    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Job Title**: Customer Service Advisors (telephone-based) **Location**: Ringwood, Hampshire **Salary**: From £20,000 per annum (reflective of experience) **Hours**: Full time and part-time opportunities available 18.75 to 37.5 hours per week or weekends only **Operational hours**: 06:30 - 22:30 - roster includes earlies, days, lates, Monday - Sunday We...

  • Customer Relationship Advisor

    4 days ago

    Ringwood, United Kingdom TribePost Full time

    **The Package** - Ongoing training and support - Company Profit Share (first £3,600 is tax free) - 22 days annual leave plus bank holidays, increasing with length of service - Birthday as additional paid leave - Additional paid leave (dependent on company performance) - Company sick pay policy - Pension Scheme - Private Medical Insurance including dental -...

  • Part-time Customer Service Advisor

    4 days ago

    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Part-time Careline Operator / Part-time Customer Service Advisor** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 26.25 hours per week, worked as ‘4 on / 4 off’ to include rostered weekends and Bank Holidays** - ** Shifts: Earlies 06:30-14:30 / Lates 14:30-22:30 (30 min unpaid break)** - ** Salary: From £22,000 per annum, pro rata,...

  • Customer Support Advisor

    8 hours ago

    Ringwood, United Kingdom The Work Shop Resourcing Limited Full time

    **Customer Support Advisor - Ringwood - £21,500** The Work Shop is pleased to be working with our client in Ringwood who are looking for a Customer Support Advisor for their Ringwood office. **Main Duties**: - Responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively - Liaise with...

  • Part-time Customer Service Advisor

    6 days ago

    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Part-time Customer Service Advisor - Careline Operator** **Location**: Office based in Ringwood, Hampshire **Hours**:19.75 hours per week, worked as ‘3 shifts on / 5 shifts off’ to include rostered weekends and Bank Holidays **Shifts**: Alternating weeks of earlies, 06:30 to 14:30 and lates, 14:30 to 22:30 (30 min break) **Salary**: £20,400 to...

  • Customer Care Advisor

    1 week ago

    Ringwood, United Kingdom Clarivate Full time

    We are looking for a **_Customer Care Advisor _**to join our global Books team! The main purpose of the Customer Care Advisor is to provide initial assistance, troubleshooting, and problem resolution to internal and external stakeholders and enhance the reputation of the Company by providing great Customer Service. **About You - experience, education,...

  • Regional Customer Support Advisor

    6 days ago

    Ringwood, United Kingdom Colten Care Full time

    **Regional Customer Support Advisor** **Salary: £42,000** **40 hours per week on Mon to Fri, 9.00 am to 5.00 pm, with flexibility required** **About the Job** We are looking for a professional individual with strong managerial skills to join our team, based out of** Colten House, Ringwood BH24 3FE.** As the Regional Customer Support Advisor, you will...

  • Christmas Customer Advisor

    7 hours ago

    Ringwood, United Kingdom Boots Full time

    Job Reference: 191690BR Ringwood, Southampton Road Fixed Term Full-time We are now recruiting Christmas Customer Advisors for our Ringwood, Southampton Road store. The exact shift patterns will be discussed at interview. **Need to know** We are now recruiting Christmas Customer Advisors for our Ringwood, Southampton Road store. The exact shift...

  • Customer Service Advisor

    6 days ago

    Ringwood, United Kingdom Churchill Estates Management Full time

    **Full-time Customer Service Advisor - Careline Operator** **Location**: Office based in Ringwood, Hampshire **Hours**:37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays **Shifts**: 08:30 to 20:00 (with a 45 min unpaid break) **Salary**: £20,400 to £23,000 per annum, dependent on...