Customer Service Apprentice

3 days ago


North East Lincolnshire, United Kingdom North East Lincolnshire Council Full time

**Customer Service Apprentice - Grimsby Town Hall**

**Job description**
**Apprentice - Town Hall & Civic Functions**
**37 hours per week**
**Salary - Apprentice NMW**
**Fixed term contract for a minimum of 15 months**
**Based at Grimsby Town Hall, Town Hall Square, Grimsby, DN31 1HX**

We are looking for a Town Hall and Civic Functions Apprentice, who will work towards a qualification in Customer Service Level 2, which includes aspects of business administration.

The successful apprentice will be working within the Town Hall and Civic Services, providing an effective and efficient front line service to all customers and visitors of the Town Hall and assisting with the running of the Mayoral Office.

As part of your apprenticeship, you will be supported, through training, mentoring and supervision, to undertake the following duties:
- Acting as the first point of contact for routine customer queries and escalating queries accordingly
- Administration of Town Hall room bookings and events
- Data input into performance management information, ensuring that all data is accurate, reliable and consistent
- Administration duties, e.g. processing invoices, photocopying, scanning, document collation/distribution and note taking

Due to the nature of the role being involved in a lot of our events, there may be some evening and weekend work.

You will often be required to handle work of a confidential nature, therefore it is essential that you have a good understanding of the need for confidentiality within the workplace.

For an informal discussion about the role please contact Tracy Frisby (Registrars and Civic Services Team Manager) on
01472 324860

**Job Types**: Full-time, Contract, Apprenticeship



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