Customer Service Advisor

2 weeks ago

Bedford, United Kingdom Car Store Bedford Full time

Customer Service Advisor (Part Time)

Vauxhall Bedford

Weekend role (14 hour contract)

Competitive Salary, Pension, critical illness, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.

Are you a confident customer service superstar who’s passionate about cars? If so, we have a great opportunity for you to join the team as a part-time Sell Your Car Advisor.

As a Sell Your Car Advisor, you will be the main point of contact in our dealership for customers wishing to sell their vehicles, guiding and assisting them through the Sell Your Car process. Your main focus will be to purchase vehicles from our customers who make an appointment to see you and always be on the lookout for new business and booking in new appointments.

**Requirements**:
So, what’s the deal?
- You’ll provide a hassle-free experience whilst guiding and assisting customers through the process and converting appointments into purchases;
- You’ll enjoy and be confident on the phone talking to our customers and enjoy working towards targets that give you the opportunity to earn more
- You’ll conduct thorough vehicle appraisals, liaising with our head office buying teams to gain accurate valuations before presenting this to the customer;
- You’ll maintain customer records, complete purchase paperwork and ensure vehicles are brought into stock correctly using our DMS (Dealership Management System);
- You’ll be self-motivated and build effective relationships internally and externally;
- You’ll be flexible to work part-time on a shift pattern, including working weekends.

What does it take to be successful?
- Be able to confidently engage and build relationships with our customers
- Be driven to succeed in a fast paced, target orientated business environment
- Have the ability to work with mínimal supervision
- Have experience in a process driven environment
- Great organisational and time keeping skills as well as experience using computer systems
- Have an excellent attention to detail

This position does require a full UK driving licence.

**Job Type**: Part-time
Part-time hours: 14 per week

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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