Customer Service Assistant
5 days ago
**We're looking for a Customer Service Assistant who is passionate about doing a great job.**
Property management company is recruiting for a Customer Service Assistant to help create and deliver an excellent experience for their customers.
**Responsibilities**:
- Provide excellent customer service and manage customer expectations
- Liaise with other members of the Team
- Work with site representatives in managing each site, providing guidance to assist in decisions and resolving disputes.
- Deal with insurance claims
- Co-ordinate with contractors in the management of reactive and planned works in a timely manner; overseeing their performance to complete scope of works to meet the needs and expectations of customers
- Assisting in dealing with enquiries together with other duties as allocated by management in a timely manner and ensuring daily and weekly tasks are completed.
- Managing diaries including company calendar, meetings and site visits
- Creating and updating spreadsheets and databases
- General office duties
**Skills required**:
- Have excellent experience in customer service and administration
- Able to work using own initiative as well as working well as part of a team
- Able to follow instructions and procedures
- Work accurately and methodically whilst keeping deadlines
- Have a good telephone manner and be confident speaking with clients both on the telephone and in person.
- Excellent keyboard skills
- Be highly organised and presentable
- A positive can do attitude
This role is available on a permanent contract and is available immediately.
The pay to start will be between £21k and £24k pro rata dependant on experience.
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