Customer Support Executive

2 days ago

Coleraine, United Kingdom Bathshack Full time

We are looking for a Customer Support executive to work as a specialist for our Web & Channel customers in our beautiful new Coleraine offices. Taking ownership of KPIs and targets you will be motivated to the required levels and work closely with the web, purchasing and dispatch team to provide excellence for the customer experience.
**A bit more about the role**
- Provide exemplary customer care at all 3 key stages: pre sales, pro—active after sales, and reactive after sales, ensuring all communications are carried out in a timely enthusiastic, courteous, and professional manner:

- **Pro-active aftersales** - Be the first point of contact, communicating all order information and updates at the first opportunity to keep the customer informed at every stage of their order, resolving any issues that arise.
- **Reactive aftersales** - Take ownership of enquiries, issues, and complaints to keep customers informed and provide timely resolutions.
- Achieve relevant targets/KPIs ensuring customer satisfaction, systems best practices, customer retention, and high productivity are at the forefront of daily activity.
- Encourage customer reviews on social media and TrustPilot, safe in the knowledge of the unbeatable service you have provided.
- Proactively contact couriers to identify and solve delivery issues.
- Complete reports on product and customer information, customer service, and delivery issues on a daily basis and use these to proactively assist in problem solving and preventative measures.
- Contribute to the achievement of company goals and objectives with particular emphasis on customer service.

**A bit more about you**
- Call handling experience or customer facing experience, particularly in a customer care environment.
- MS Office (Excel, Outlook, Word) experience.
- General ICT experience
- Excellent communication and interpersonal skills
- Strong organisation skills and self-motivated.
- Able to take ownership of tasks.
- Accurate and thorough approach, ensuring tasks are followed through to completion.
- Positive Team player.
- A high level of integrity.
- Ability to make good decisions when faced with competing priorities whilst keeping the customer and company at the forefront.
- Understanding of Bathshack’s policies, procedures, and ways of working
- Excellent at both verbal and written communication, with the ability to communicate at all levels.

**Working Hours**
40 hours per week - Monday - Friday 9-5.30pm

**Why work for us?**
We care
We think differently
We’re family

**Salary & Benefits**
£21-22k depending on experience plus......
- An extra day off for your birthday
- Generous Store Discount and retailer Perks Card upon 3 months service
- The Bathshack Academy Learning Programme
- The Mighty Duck Recognition Scheme
- Charity Giving Scheme
- Free Parking

**Our Values**
- Being the best we can be
- Being passionate, bold & brave
- Believing in everything we do

**Salary**: £21,500.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- COLERAINE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: 27599

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