Engagement Lead

4 days ago

Poole, United Kingdom Health Services Safety Investigations Body (HSSIB) Full time

The Health and Care Act 2022 established HSSIB as the Health Services Safety Investigations Body (HSSIB), a fully independent arms-length body of the Department of Health & Social Care from October 2023. This role will be reporting to the Head of Strategy, Policy, and Engagement. The postholder will effectively lead external public and stakeholder engagement for our organisation. It is essential that the postholder is an advocate for inclusive and meaningful engagement with a wide range of stakeholders have key skills in relationship creation, engagement, communications and management of stakeholders.
The post holder will work as part of a dynamic team delivering an effective service and supporting the whole organisation, to engage with patients, families, stakeholders and the public in our work. The postholder will be responsible for ensuring HSSIB engages with diverse groups, as well as marginalised communities in an accessible and inclusive way. Key Accountabilities Operational Leading engagement for receiving insights from patients, families, members of the public, stakeholders and healthcare staff. Developing stakeholder engagement plans and methods for our safety investigations, such as roundtables and focus groups with national patient advocacy organisations.
Advise and provide expert knowledge to the organisation on engagement methodology, including developing our approach to engagement with traditionally underrepresented groups and marginalised communities. Develop tools and resources for staff on best practice engagement methodology. Managing the stakeholder relationship function of HSSIB, ensuring stakeholder engagement is key to HSSIBs work. Represent HSSIB at external facing stakeholder and patient and public events.
Providing communications support and expertise to the communications and engagement team and wider HSSIB colleagues. Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting. Provide support to the communications team on creative communications (digital, media, website and content development). Information Management Maintain robust audit trails of insight and feedback received by HSSIB.
Ensure that all communication and reports are factual and evidence based. Analyse, interpret and present highly complex and sensitive data to highlight issues, risks and support decision making. Ensure data and information gathered is managed, stored and disposed of in accordance with information governance and protected disclosure requirements. Provide guidance to stakeholders to ensure information management requirements are met.
Preserve the confidence in the HSSIBs investigatory and reporting process in accordance with its statutory obligations. Working Relationships Display highest levels of professional credibility and integrity. Provide support to the Head of Strategy, Engagement and Policy as and when required. Work closely with colleagues across HSSIB to establish effective two-way mechanisms for sharing knowledge and insights in a timely and efficient way to support the delivery of HSSIBs objectives.
Maintain robust relationships with key stakeholders and with patient groups.

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