General Assistant
2 weeks ago
**Job Title**: General Assistant
**Reports to**: Operations Manager.
**Job Purpose**: To provide assistance ensuring smooth service across all departments in the hotel including bar, restaurant, housekeeping, reception and spa.
**Daily Duties**:
- To report to work on time, according to the rota provided.
- To follow the procedures provided to ensure the cleanliness and operation of the department(s) is to the correct standard at all times.
- To ensure that guest satisfaction is paramount at all times. Offer all customers and guests, polite, courteous and friendly service, and be prepared to go out of your way to help a customer - this includes having a general knowledge of all the facilities at the Hotel.
- To act upon instructions given by the management team.
- To assist in the bar and restaurant as required including delivery of food orders to tables and clear as required. Regularly checking lounge areas to clear any glasses & crockery etc.
- Assist on reception with confident and efficient operation of tills / room billing and cash handling, ensuring all goods taken by the customer are billed for.
- Assist guests with luggage, delivery of meals and drinks to guest rooms.
- Assist housekeeping with linen deliveries and room cleaning in the event of a late arrival.
- Any other reasonable tasks as requested by Management.
**Job Types**: Full-time, Part-time
Pay: £8.10-£11.42 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
Work Location: In person
Reference ID: JPL/12
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