Head of Customer Contact

2 weeks ago


London, United Kingdom Business Smart Solutions Full time

**The brief**

To be responsible to the Executive Management Team as a Head of Service to lead and manage a housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work.

**The role**
- To help deliver the corporate plan ‘Create great homes, great services and great communities’ and to drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities
- Lead on delivering a first port of call for customer interactions coming into Tower Hamlets Homes and deliver an improved customer experience through successful, efficient, and professional transactions with the aim of resolution that will build our reputation and trust.
- Deliver a challenging suite of performance indicators and service standards which balance timeliness, quality, and first-time resolution to deliver a best-in-class service
- Be an exemplary lead for customer service change initiatives to develop and deliver the service
- Modernise the existing service provision through a continuous improvement approach, support the implementation of new IT solutions, maximising the benefits of it for both customers and colleagues

**A few things to note**
- The rate is £354.00 per day Umbrella
- The term is for 3 months initially
- A mix of office/remote working

**Salary**: £354.00 per day

Schedule:

- Monday to Friday



  • London, United Kingdom Colbern Limited Full time

    551485-4964-22249 NCD Head of Customer Contact Tower Hamlets Contract £280 per day PAYE Our client is looking for an experienced Head of Customer Contact To be responsible to the Executive Management Team as a Head of Service to lead and manage a housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction,...


  • London, United Kingdom ATD Travel Services Full time

    At Attraction Tickets Ltd we value the unique backgrounds, experiences and perspectives that everyone brings to work each and every day. We believe everyone deserves a fair chance to succeed and we appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll...

  • Head of Product

    1 week ago


    London, United Kingdom Serco Plc Full time

    Head of Product - Contact Centres Home Based - attached to Cardinal Place 6 Month Fixed Term Contract £80,000 - £100,000 per annum Car Allowance / Bonus Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address...


  • London Area, United Kingdom The Change Partners - Global talent specialists for a connected world Full time £90,000 - £120,000 per year

    The Change Partners are working with a Tier-1 Consumer Electronics brand who are looking to hire a Head of Contract Centre Channel Strategy.You'll be the main person making sure products are well represented in contact centres across the UK and Ireland. This means supporting the sales teams, managing relationships with partner companies, and making sure the...


  • London, Greater London, United Kingdom Porsche Retail Group Full time £26,750 - £45,000 per year

    Role:As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair, so you must have experience in:Extensive telephone liaisonArranging bookings / making appointmentsCustomer service, ideally in an automotive or contact centre...


  • London, Greater London, United Kingdom Porsche Retail Group Ltd Full time £27,500 - £42,000 per year

    Role:As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair, so you must have experience in:Extensive telephone liaisonArranging bookings / making appointmentsCustomer service, ideally in an automotive or contact centre...


  • London, United Kingdom Hamilton Woods Full time

    Head of Customer Experience Fixed Term Contract 6 Months £70,000+ Kent Hamilton Woods Associates are currently recruiting for a Head of Customer Experience to oversee the Customer Service centre including the complaints department, on a fixed term contract for 6 months with the view to lead to a permanent position. Duties and Responsibilities of the Head of...

  • Head of Marketing

    5 days ago


    London, United Kingdom Chotto Matte - Head Office Full time

    Head of Marketing - Chotto Matte Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of Marketing will help create...

  • Head of Marketing

    1 day ago


    London, United Kingdom Chotto Matte - Head Office Full time

    Head of Marketing - Chotto Matte Here at Chotto Matte Head Office London, we are looking for an experienced Head of Marketing to join our team. It is a great opportunity to become part of a diverse, inclusive, and passionate environment that puts extraordinary culinary experience and customer service at the forefront. The Head of Marketing will help create...


  • London, United Kingdom Head Office Full time

    **At a glance**: - ** Salary - **We have a budgeted salary of between £130,000 - £150,000 - ** Contract type - **This is a permanent position - ** Working pattern -** This is a blended working role, therefore your time will primarily be split between working from home and the London OR Bracknell Head Office. However, there will also be an expectation to...