Lived Experience Practitioner

Work with workstream leads, colleagues, partner organisations, service users, their carers and families to ensure co-production in terms of scope, planning, design and the delivery workstreams / projects within the programme Support the delivery of coproduced care pathways through the workstream projects to a high standard and in a cost effective manner. Act as a point of escalation for the workstream leads within the programme in relation to coproduction and providing and promoting resolution. To provide consultation and training to staff in understanding and working with people with complex social, emotional and interpersonal difficulties. This may include other training, where agreed appropriate.
Manage the delivery of benefits and track realisation of the coproduced interventions. Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise/ support on matters relate to coproduction with those who have lived experience. Forge close working relationships across the 24/7 pilot partners and beyond to facilitate effective coproduced outcomes Communicate highly complex, sensitive, and contentious information to wide range of audiences, with appreciation if the challenges and inequalities faced by people using our services. Work flexibly to support the effective engagement and relationships that deliver change using the coproduced approach Work with others to Support the development and delivery of communications plans to support engagement Where required, take responsibility for the coordination of Experts by experience and volunteers within the 24/7 mental health pilot workstreams.
Co-produce with the workstream and Transformation leads reports that summarise issues, appraise outcomes and provide updates on progress against the programme implementation plan Co create with the leadership group the collation of qualitative and quantitative information and make appropriate analysis based on the lived experience expertise. To be able to analyse, interpret and compare a wide range of information to identify themes and questions. To be able to discuss this information and patterns with service users, carers, staff and stakeholders. Contribute to the development of key performance indicators for the successful assessment of individual and work stream success; and Support the local evaluation of the Heeley 24/7 mental health pilot working in conjunction with external evaluators.
To provide liaison to wider mental health, local authority, primary care and VCSE teams working within the hub to consult on personalised care, support and treatment in addition to reviewing/recommending lived experience engagement. To be involved in co-developing and co-delivering engagement events across all stakeholders, patients/public within Heeley. Contribute the lived experience view to short, medium and long term business plans, achieving quality outcomes; and Contribute the lived experience view to the development of performance and governance strategies and the development and implementation of improvement programmes. Contribute the lived experience view to the review and development of existing information management systems; To work with services to enable the use of a range of a flexible approach to collection of patient experience including face to face forums, surveys and individual stories and the utilisation of information technology to maximise their effectiveness in relation to service user experience data gathering and reporting.
Take a lead role in the development and dissemination of internal and external engagement and communications strategies/messages ensuring the service user voice remains at the heart of all messages, and Contribute the lived experience view, where required, to the development of policies and procedures.