Help Desk Support

1 week ago

St Helier, United Kingdom Teminal 1 Limited Full time

**Responsibilities**
- Provide first-line technical support to employees across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
- Monitor and manage helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
- Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
- Collaborate with other IT team members and external vendors to address more complex issues and implement solutions
- Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
- Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
- Contribute to the continuous improvement of helpdesk processes and procedures
- Provide after-hours and on-call support as needed

**Requirements**:

- Excellent problem solving and diagnostic skills
- Ability to work under pressure and able to prioritize work
- Curiosity and confidence in supporting new technologies, software, programming languages
- Hit the ground running for unsupervised support of Microsoft 365 Business, Outlook, Excel
- Practical experience with desktop operating system configuration (build/profile)
- Firm understanding of Active Directory, MS-Exchange, File-system permissions
- Solid Windows and Linux knowledge with commercial work experience
- Deep understanding of software implementation and maintenance
- Familiarity with desktop deployment management software SCCM, Salt
- Understanding of network, client-server, and file storage technologies
- Occasional weekend and after-hours availability
- Occasional on-call service

**The first 3-6 months**
- Gradually take over the responsbility of taking care of whole Jersey Island office including conference room, network equipment, office facility etc.
- Tracking/managing fixed assets of office, managing kits inventory for Jersey Island office
- Building PCs/laptops for users, taking care of monitors/headset/mobile phone etc. for users
- Handle onboarding/offboarding work
- Work with teammates from other regions together for various projects such as fixing anti-virus software for all users

**Salary**: Up to £100,000.00 per year

Ability to commute/relocate:

- St Helier: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- 英國 (required)

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