Business Support Officer

2 weeks ago

Ealing, United Kingdom Make It Ealing Full time

**Background**:
Make It Ealing is a Business Improvement District (BID) with 450 businesses in the BID area. The organisation was first established in 2005 and was successful in three renewal ballots in 2011, 2016 & 2021.

**Our Vision**:
To support and promote local businesses to local people and create awareness of our diverse day and night-time economy.

**Role Description**

The Business Support Officer's role is to liaise and build relationships with businesses in the Business Improvement District (BID) area.

The business support officer will work alongside the CEO to support BID businesses, engage the consumer, increase footfall, and initiate fun and digital chatter to encourage loyalty for our diverse and ever-changing High Street.

**Responsibilities**

Delivering projects from the business plan objectives within budget allocations and within the allocated time. Daily monitoring of new businesses and activity on the street daily.

**Competencies**:
Make It Ealing employees are expected to be committed to the purpose of a Business Improvement District by offering help, support, and possible solutions to all areas of the business community

**Expected Behaviours**
- Confident, proactive, hardworking, and a professional individual.
- Understand confidentiality and how to report appropriate feedback
- Self-starter and self-motivator.
- Able to adjust to various levels of pressure and share concerns.
- Willing to learn new skills and tools

**Summary of Terms & Conditions**

**Salary**

Circa £30,000 DOE

**Contract**

The job requires full time presence in the office. There is no home working.

The contract end date is 31st March 2026 with a possibility to extend if we have a successful re-ballot.

**Hours of Work**

40 hours per week inclusive of a daily 30-minute lunch break.

**Frequency and Method of Payment**

Salaries are paid to a Bank or Building Society account on the 26th of each month.

**Annual Leave**

There is an entitlement of 25 days annual holiday in addition to the statutory bank holidays.

**Pension**

You will automatically be enrolled in The Make it Ealing Pension scheme.

**Probationary Period**

Employment will be initially a six-month probationary period. Should either party wish to terminate the employment during this period, then one week's notice will be required on either side, except for summary termination for gross misconduct.

**Notice Period**

Notice is one month by either party after satisfactory completion of probationary period.

**Qualifications**:

- Proficient in Microsoft Office.
- Demonstrated clerical experience and data entry skills
- Strong administrative background with excellent phone etiquette
- Organised with exceptional attention to detail
- Familiarity with IT systems and tools
- Previous experience in a similar role is preferred but not essential.

Pay: £30,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 18/10/2024

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