Customer Service Advisor

2 days ago

Watford, United Kingdom Vape Club Ltd Full time

**About The Job**

Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:

- Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment.
- Has an understanding of vaping would be advantageous, but not essential.
- Is enthusiastic to develop an understanding of the industry.
- Is an outstanding communicator and listener, with a professional and friendly approach.
- Has previous experience within a customer service role, preferably within e-commerce.
- Has good IT skills and experience in administration.
- Has excellent written and oral communication skills.
- Has superior phone skills and manner.
- Is a strong team player.

**Responsibilities**

Responsibilities include, but are not limited to, the following:

- Provide a professional, efficient and personalised service to customers.
- General administration tasks.
- Keeping customers, fellow agents, and supervisors informed of progress.
- Process customer orders through to processing and dispatch.
- Ensuring any and all customer complaints are handled efficiently.
- Maintaining excellent levels of customer satisfaction in a pressurised office environment.

The above is not an exhaustive list of responsibilities, you will be expected to perform different tasks as necessitated by your changing role within the organisation and its overall business objectives.

**Shift Patterns**
- 40 hours per week.
- Monday to Friday 2pm to 10:30pm.

**Job Types**: Full-time, Permanent

Pay: £25,725.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This role involves working evenings, 2pm to 10:30pm. Please can you confirm if this is something you are able to commit to.

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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