Helpdesk Administrator

5 days ago

Derby, United Kingdom One to One Personnel Full time

One to one are recruiting on behalf of a technology company for an experienced administrator to support customer contracts, technology deployment projects, software commissioning and ongoing customer and internal team support. With your excellent communication and administration experience you will be able to:

- Provide post technology deployment commissioning
- entering data labelling and carrying out software platform setup for each customer site using the software platform.
- Add photos, trace site plans and other information into a cloud software platform.
- Answer company telephones and arrange staff diaries
- Provide support to the Tech Ops managers and Contracts/Projects Managers.
- Manage with problems for onsite issues, faults and software platform queries.
- Ask questions about customer issues and explain possible solutions
- Dealing with common or basic technical issues such as resetting passwords
- Updating knowledge bases with details of common problems which customers can view online
- Using helpdesk software to log calls with descriptions of issues, progress and solutions
- Escalate calls to a team of 2nd line support staff if the problem is more complex

**This is a full time, permanent role is based in Derby.**

**Salary and benefits: £21,000, 25 days holiday, mobile phone, laptop.**

Skills and qualifications required for this role:

- Excellent IT skills
- Basic understanding of electrical metrics such as kWh, kW, kVA, Voltage and Amps would be helpful but not essential.
- Basic understanding of electrical installation, smart metering, BMS and IoT industries
- Experience within SaaS and/or software businesses ideally in the energy, IoT or facilities management space ideal but not essential.
- Great attitude and willingness to learn

**Salary**: £20,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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