Mortgage Recoveries Agent

7 days ago

Manchester, United Kingdom Aldermore Bank PLC Full time

**Let us tell you a bit about us**

We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

**Let us tell you about the role**

We have 5 new vacancies within the Customer Experience (CX) team in Manchester, working in the Mortgage Recoveries team who are responsible for collecting overdue amounts to Aldermore through effective case handling.

As a Mortgage Recoveries Agent, you will professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures. Supporting our vulnerable customers and providing an empathetic approach to their sensitive and unique situations.

**What will your day look like?**
- Providing instructions to solicitors on live litigation cases
- Completing Income and Expenditure assessments with customers that make contact, where it may be suitable to pause recovery action due to a change in circumstances
- Submitting referrals for the commencement/progression of litigation
- Submitting referrals for the appointment of LPA Receivers and management of their strategies

**What do we expect from you**
- Experience in communicating with third party suppliers
- Working knowledge of the mortgage litigation process in England, Wales & Scotland
- Working knowledge of the powers of, and process of appointing, LPA Receivers
- Resilient, adaptable, and empathetic in handling complex issues.
- Organised with a proactive approach to managing a varied caseload.
- An excellent communicator, numerate and strong IT skills

**What can you expect from us?**
- A hybrid working model with the expectation to be onsite 2 days per week
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

  • Mortgage Broker

    1 day ago

    Manchester, United Kingdom Word On The Street Full time

    **Salary / OTE; **Self-employed with OTE of £30,000-£50,000+ **Office Location; **Manchester **Region; **North West - Hot desk availability in Manchester Office **Company Description** **Word On The Street **is a specialist mortgage brokerage who are on a mission to change the world of mortgage finance. We’re not your average mortgage brokers. We’re...

  • Field / Repossession Agent

    5 days ago

    Manchester, United Kingdom Crystal Collections Full time

    **About Us** Established in 1993, Crystal Collections is authorized and regulated by the Financial Conduct Authority & specialise in locating, collecting and moving assets on behalf of blue-chip finance companies and banks. Operating nationwide, we work to the highest standards and provide our clients, and their customers, with an unrivaled level of...

  • National Recoveries Executive

    1 day ago

    Manchester, United Kingdom Aimée Willow Connex Full time

    National Recoveries Executive Credit & Risk ~ Credit Control Manchester - North West National Commercial Recoveries Executive Manchester - Salford Quays The Role- To ensure that debtor recovery actions (both live client and collect out actions) are undertaken professionally, tenaciously, and that, where appropriate, suitable third-party law firms or...

  • Collections Agent

    2 weeks ago

    Manchester, United Kingdom MERJE Full time

    **Salary**: £30k - 32k per year **Reference**: NG12107 **Collections Agent** **Manchester** **£32,000** MERJE is excited to present an exceptional opportunity for an experienced Collections Agent to join a prominent High Court Enforcement Office. This role offers a chance to contribute to market-leading enforcement services across England and...

  • Customer Service Agent

    7 days ago

    Manchester, United Kingdom Coburg Banks Full time

    We’re looking for a Customer Service Agent to work for our client, one of the UK’s leading debt recovery groups. You would be joining specialists in the recovery of outstanding parking charges, based in modern offices just off the M60 in Denton, Tameside. This is a full-time permanent role, 37.5 hours per week on a rota with shifts falling between 0830...

  • National Recoveries Executive

    2 weeks ago

    Manchester, United Kingdom Aimee Willow Connex Full time

    National Recoveries Executive Credit & Risk ~ Credit ControlManchester - North WestNational Commercial Recoveries ExecutiveManchester- Salford QuaysThe RoleTo ensure that debtor recovery actions (both live client and collect out actions) are undertaken professionally, tenaciously, and that, where appropriate, suitable third-party law firms or agents are...

  • Estate Agent

    1 day ago

    Manchester, United Kingdom Your Move Estate Agents Full time

    Job Profile: Your Move are looking for a highly motivated Estate Agent to join our branch in Radcliffe, Manchester on a full time, permanent basis. As one of the most trusted names in the UK and part of the LSL Property Services group, Your Move is proud of its reputation as a professional estate agent. We are also a committed employer and pride ourselves...

  • Field Resolutions Agent

    3 days ago

    Manchester, United Kingdom Utility Collections Ltd Full time

    Field Resolutions Agent - Home Based - Nationwide Travel £35,000 rising to £37,500 per year Company car Fuel card Hotel & Food allowance 40 hour week across 4.5 days Excellent career prospects Growing organisation We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary...

  • Customer Contact Agent

    5 days ago

    Manchester, United Kingdom Ocean Finance Full time

    Ocean Finance is a leading financial technology business offering a wide range of personal finance options to consumers such as mortgages, secured loans, personal loans and our credit builder credit card. We are a fast-growing data driven business offering a dynamic working environment and culture, where innovating on behalf of our customers is at the heart...

  • Estate Agent

    7 days ago

    Manchester, United Kingdom Edward Mellor Limited Full time

    At Edward Mellor Estate agents we are looking for an experience property valuer to join on a full-time permanent basis to visit properties and meet with homeowners to conduct market appraisals/ valuations to bring to the property market. If you are currently a property Valuer looking for your next opportunity, we would like to hear from you. We are looking...