Hotel Receptionist

2 weeks ago

Bournemouth, United Kingdom Royal Exeter Hotel Full time

We are currently looking to recruit an enthusiastic and driven **Hotel Receptionist** to join our team at The Royal Exeter **Hotel**. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel.

The hotel which is the first registered house in Bournemouth has 47 bedrooms. Food & Beverage areas consist of the 1812 Lounge Bar, BarSO and outside terrace area.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with our **Hotel** Guests.
- Confident, great with guests and organised.
- Calm, efficient and able to work under pressure;
- Able to work as part of a team and on own initiative;
- Able to demonstrate excellent personal presentation and communication skills;
- Passionate about delivering exceptional levels of guest service;
- Flexible, motivated and committed;
- Polite and courteous;
- Able to adapt to different and changing situations;
- Innovative and creative thinking;
- Able to demonstrate good IT skills;
**Responsibilities will include: -**
- Welcome (check in) all arriving guests to the required minimum standard;
- Bid farewell (check out) all departing guests to the required minimum standard;
- handle all telephone calls, including external and internal for in-house guests, enquiries and other departments;
- record and report maintenance and security issues, raised by guests or employees and follow up where appropriate;
- record and process lost property and follow up where appropriate
- Make out-of-hour bedroom reservations;
- conduct general administrative duties using Microsoft office, internet explorer, the hotel property management system etc;
- make lunch and dinner reservations in the hotel restaurants for in-house guests and non-residents;
- Balance cash and card charges at the end of each shift

This is a casual contract for working a mix of Early and Late shifts with weekend working a key part of the job. Typical shifts would be either 6.45am to 3.15pm and 2.45pm to 10.30pm.

Or if you are looking for part time job, we are offering part time position as well.

**Job Types**: Full-time, Permanent, Part Time,Permanent

**Salary**: £12.21 per hour

Schedule:

- 8 hour shift

Application you eligible to live and work in the UK

**Job Types**: Full-time, Part-time

Pay: £12.21-£12.50 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Flexitime
- Night shift

Ability to commute/relocate:

- Bournemouth BH2 5AH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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