IT Customer Business Solutions

1 week ago

London Heathrow Airport, United Kingdom Executive Network Group Full time

The Executive Network Groups Logistics & Transport Division is currently recruiting for a specialist in IT Customer Business Solutions for the Logistics sector, where an excellent opportunity has arisen to join a large 3PL to aid and develop managementreporting tools as part of a fantastic team of 8 reporting into the Supply Chain Manager.
**Salary : £35,000 + £6,000 Car Allowance**
**Location : Remote**
The purpose of the the role is to provide appropriate assistance and information to operational& implementation teams/branches at commencement of new projects, to include a review and update of the existing project plan template.
**Key responsibilities**:

- Work with global CBS network to ensure all parties have correct information for setting up client requirements
- Learn and develop Cognos reporting tool to ensure reports are written, scheduled and completed as per client Instructions
- Design implement and manage customer KPI reports
- Analyse network requests for track and trace set ups in UK TMS
- Offer enhancement advice on TMS set up to ensure compliance with Client Requirements
- Support EDI projects in liaison with Central CBS
- Development with European offices on internal CBS tools functionality and offer enhancements
- Create and monitor helpdesk calls, both internal and external
- Support as needed in all cases of demand by the business

**Minimum Requirements**:

- Logistics experience required
- Experience in an ICT environment and an aptitude to learn and use a variety of IT systems
- ICT skills, including Microsoft Office suits
- Cognos
- Tableau or similar management reporting software
- Excellent communication skills both verbal and written.
- Ability to handle pressure and good time-management skills.
- Ability to adapt to change.
- Able to work effectively as part of a team.
- Enthusiasm and flexibility
- Problem solving and analytical skills.
- Systems skills and experience

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