Housing Team Leader

17 hours ago

Islington, United Kingdom The Hyde Group Full time

**Islington**

**Up to £41,769**

Hyde is looking to recruit a Housing Team Leader to work on the PFI contract with Islington Council that it is part of.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Housing Team Leader at Hyde you will be working within the Resident Services department to oversee the effective operational management of housing services that have been outsourced by a third party, ensuring that all operational aspects are delivered as per the contract specification

**Responsibilities**
- Managing a team of 7 staff providing the housing management service - but not including rent and service charge collection - to the residents of the Islington PFI contract.
- Acting as a point of contact for key stakeholders including the local authority and other sub-contractors.
- Ensuring a a proactive, inclusive, customer
- focused efficient service is delivered to all customers
- Acting as Hyde’s expert in managing the Islington PFI housing management service, ensuring adherence to contractual obligations, service standards, and performance targets.
- Maintaining positive tenant relationships, addressing concerns, resolving disputes, and ensuring a high level of customer satisfaction.
- Overseeing tenancy management functions, including all locations, renewals, and terminations, ensuring compliance with tenancy agreements and legal requirements.

**Skills and experience required**
- Previous experience in housing.
- Previous experience of leading a team is desirable but not essential.
- Excellent communication skills, both verbal and written.
- Strong problem solving skills.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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