HRfca Supervisor

**Supervisor -Highlands Reserve Forces & Cadets Association (HRFCA)**

**Mitie** was founded in 1987, **Mitie** is the UK's **leading** facilities **management** and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. **Mitie** has over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you **work** for us.

**Job Overview**

**Main Duties**
- **Monitor Supply Chain Team**: Ensure qualified operatives are directed to relevant tasks with appropriate equipment and skills.
- **Service Delivery & Quality**: Monitor service delivery, quality, and safety to consistently achieve performance KPIs.
- **Accurate Reporting**: Record and maintain necessary information for accurate reporting.
- **Resolve Queries**: Address client, operational, and commercial queries related to contracted delivery.
- **Incident Management**: Monitor, action, and escalate incidents to achieve service levels and keep customers informed.
- **Quotations & Orders**: Request/update quotations for corrective works and issue purchase orders for materials and subcontract orders.
- **Remedial Work Administration**: Administer remedial work order submissions and workflow to relevant departments.
- **Customer Complaints**: Handle and actively resolve customer issues according to the Customer Complaint process.
- **Commercial Awareness & Compliance**: Be aware of contract requirements, respond to audits, and ensure compliance with JSP 375, supporting the Helpdesk with professional and technical advice.

**What we are looking for**
- Ensure qualified operatives are directed to tasks with the right equipment and skills.
- Monitor service delivery, quality, and safety to meet performance KPIs.
- Monitor, action, and escalate incidents to meet service levels and keep customers informed.
- Manage quotations for corrective works and issue purchase orders for materials and subcontract services.
- Administer and manage remedial work order submissions to relevant departments.
- Handle and resolve customer issues according to the Customer Complaint process.
- Ensure compliance with commercial requirements and JSP 375, supporting the Helpdesk with professional and technical advice.

**Training and Qualifications**
- **Management** level qualification in H&S and Environment (e.g. SMSTS)