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Front of House

2 weeks ago

Leeds, United Kingdom AAB Full time

VACANCY NUMBER
- VN458

EMPLOYMENT TYPE
- Permanent

LOCATION
- Leeds

JOB DETAILS

**FRONT OF HOUSE CO-ORDINATOR***

**Role Remit: Front of House Co-ordinator**

**Location: Leeds**

**Work Pattern: 8.30am to 5.30pm, Monday to Friday**

**Department: Operational Support Services**

**Direct Report: Head of Operational Support Services**

**Role Overview**:You will play a crucial role in providing Front of House services for our busy Leeds office. The position demands meticulous attention to detail and a proactive approach in managing all Front of House activities.
- **Core Responsibilities**:

- Be the first point of contact for clients and team members where you’ll enthusiastically represent AAB.
- Provide a warm, courteous and prompt welcome on arrival for all visitors at Reception, ensuring that all customer and visitor needs and expectations are met to a high standard.
- Maintain an accurate visitor log through the Sign-in App and provide visiting team members with appropriate security passes.
- Have a full understanding of the hospitality provision in meeting rooms and to ensure that any catering requests are communicated with the service provider in a timely manner.
- Manage the day to day operations and administration of meeting rooms and calendars.
- Answer switchboard in a timely manner and fielding calls where appropriate.
- Process, scan and distribute incoming mail and deal with all outgoing mail in line with procedures.
- Deal with contractors/cleaners and equipment issues efficiently.
- Order relevant stationery, supplies, taxis, couriers, confidential waste uplifts.
- First point of contact for all team members with office related queries.
- Assist the other members of the Operational Support Services team as and when required with quick, non-time critical tasks.
- General office support duties and provide support with document processing when required.
- Assist with set up of in-house events and to be on hand to assist at events.
- Act as one of our First Aider and Fire Warden (training will be provided).

**Key Skills and Attributes**:

- Excellent communication and organisational skills.
- Proficient use of Microsoft Outlook and Teams. Word, PowerPoint and Excel knowledge is advantageous.
- Ability to manage multiple tasks.
- Ability to engage with a range of stakeholders and clients.

**Role Requirements**:

- Experience in an office environment Front of House role and an understanding of a professional services organisation is advantageous but not essential.
- A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team.

**Work Environment**:

- A collaborative office setting, with a focus on high standards of stakeholder/client service and compliance.

**What We Offer**:
Our number one value is “**Nothing is more important than our people**” and we pride ourselves that our approach across all AAB locations has gained an excellent reputation and is loved by our team members.
- Benefits include:

- Workplace pension
- Competitive salary
- Ongoing personalised coaching and mentoring programmes to maximise your potential
- Regular updates from our Health & Wellbeing team and access to all **Headspace** resources
- We’re energetic people who like nothing more than having a bit of fun; with our **Social Club** organising frequent team events and initiatives
- Volunteering leave through the AAB Charitable Initiative (AABIE)
- Regular communication from our leadership team regarding AAB activities and initiatives

As part of AAB you will be part of an energetic and stimulating environment alongside supportive and engaging professional teammates.SALARY
- Competitive