Head of Account Management

Position: Head of Account Management

Location: London, Global Programmatic Media Partner

**Salary**: £85k - £120k plus bonus

Summary

Opportunity to join a rapidly expanding, highly successful programmatic media partner

About The Company

We are a programmatic media partner for marketers and agencies. We are experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investmentson the right things in the right places. Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to makegreat things happen. People who are as excited by the opportunities of programmatic marketing as us.

About The Role

As the Head of Account Management, you will have three key focus areas; shaping the strategy for the department, ensuring that the Company delivers best in class service for all clients, and maximising the output of your direct reports (and their respectiveteams). You will work closely with heads of other departments including Sales, Solutions and Trading both locally and globally, to foster innovation, drive engagement, and ultimately deliver on the revenue/profit ambitions of the business.

Your main responsibilities will include:
Coaching & developing team

Manage a team of direct reports ensuring they are motivated, have clear objectives and development paths.

Work to maintain strong engagement across all levels of the department and identify/mitigate flight risks.

Own end to end recruitment of new employees including maintaining relationships with recruiters.

Make additional headcount requests to Regional Director, Trading & AM when necessary.

Leverage your experience to enhance the experience of each AM and provide direction/advice on each AM’s accounts (with a key focus key accounts).

Assume responsibility for quality of service across all accounts and act as an escalation point for all client related issues, either resolving or supporting AMs to resolve.

Represent and advocate for their team with senior stakeholders.

Ensure AM OKRs are clear and reflect the ambitions of the department.

Continually identify knowledge gaps within the team and facilitate training where necessary (leveraging internal/external network as required).

Act as support for direct reports not only providing advice and guidance but also providing the space to soundboard ideas and test hypotheses.

Identify reactive tasks vs long-term goals and direct individual and/or team priorities accordingly.

Operations & innovation

Manage relationships and all processes with third party suppliers alongside AM Operations Lead.

Manage workload across the team, ensuring considered distribution of accounts and reallocation of workload where required.

Facilitate weekly team meetings ensuring relevant information is delivered to team.

Proactively engage internal managers/department heads to implement new processes and improve existing operations.

Is able to view problems in new ways, and consistently suggests novel approaches for all types of challenges; at the same time is able to drive a culture of innovation amongst team members.

Proactively pilot, validate, and refine new ideas or methods.

Client management

Maintain BD level relationships across Sustain, Grow & Retained Perform accounts.

Own the quarterly Account Segmentation (with support from Sales, Trading, Solutions &
Marketing) including quarterly reviews, internal communication & tracking.

Work with Agency Strategist and/or AM Agency Lead to establish and deliver account

specific strategy across all Sustain accounts.

Actively listen to stakeholders and clients to understand their needs and identify

opportunities and solutions that cater to those requirements.

Ensure team maintain regular communication with all accounts across their respective patch

and provide support with face-to-face meetings & business reviews.

Influencing

Act as a sounding board and “trusted advisor” to stakeholders, team and clients.

Honestly, proactively and respectively challenge internal/external stakeholders’ ideas, providing recommendations where appropriate.

Maintain deep knowledge of what the difficulties are for each business area and proactively work to find resolutions.

Work hand in hand with Head of Trading and Head of Sales to ensure a seamless working relationship amongst the three teams.

Continually work to expand network by building relationships internally and across the Industry.

**Requirements** Essential attributes

Minimum 5 years client facing experience in media

Minimum of 3 years of people management experience

High level of organisation and conscientiousness

Solutions lead mindset

Excellent communication skills

Proactive

Alignment with the Companys core values/culture

A can do' attitude to radiate energy, drive and enthusiasm

A dream to grow your career as the company scales

WHAT WE VALUE IN OUR PEOPLE

Passion - We love and live what we do

Determination - We always find a way to figure it out

Unity - We hold each other accountable. We win and lose as a team

Agility - We anticipate the unexpected, embrace and adapt to change Courage - We dare to think unconventionally