Patient Services Advisor

**Patient Services Advisor - Job Summary**

**Based**:Priorslegh Medical Centre, off Park Lane, **Poynton**, SK12 1GP
and
Schoolhouse Surgery, Buxton Old Road, **Disley**, SK12 2BB
**Accountable to**:The Middlewood Partners
**Reports to**:Patient Services Lead
**Hours**: Negotiable
**Salary**: £10.42 per hour
**Type of position**: Permanent

**Would you like to work in a friendly & supportive environment alongside dedicated and caring people? If yes, then please read on.**

Our team of Patient Services Advisors support the people of the communities of Bollington, Disley and Poynton, with the full range of services you would expect from your GP surgery, and more. Along with continuing to manage the impact of covid, we are investing in our team and organisation, with a new team structure focused on great people.

As one of our Patient Services Advisors, put simply, what you bring will be integrity, kindness, and teamwork, as well as your skills to support our patients and the team. Working in our Partnership offers great life experience, an opportunity to learn about medicine, health, and wellbeing in the broadest possible sense, as well as the functions of a successful organisation. Learning and a sense of accomplishment for doing valuable work are a given here.

**Main duties of the job**

The purpose of this role is to be a trusted, caring, and informative person to/for our patients when they require access to our services or support. In doing this you will be the main point of contact between doctors, patients, and other medical colleagues. You will also provide support services to all members of the Practice team across our sites, including a range of administrative tasks relating to care, record keeping and communication. You will be working in our reception and office areas to ensure the smooth & efficient flow of work.

**About us**

We are an organisation of approximately 160 people working in four surgeries and we are lucky to have a team of dedicated, friendly clinical staff along with a fantastic support team. We merged to become the Middlewood Partnership 4 years ago and love what we do and the organisation we have created.

The Patient Services Advisor Team is at the heart of our practices and our care. You will play a key role in supporting our patient population and work closely with all members of the practice including our team of nurses and other healthcare professionals. You will also liaise and build relationships with colleagues across all our four practices and the wider community.

**Our People**

We are a supportive, friendly, and hardworking team who care about the people in the community we serve as well as each other. We know the work can be challenging, and we support people when they need it the most. We ‘chip in’ to support and help each other and are ‘there’ for one another when needed. We feel our work is very rewarding - we care for and serve the community, we get to know people as individuals, and we make a difference to their health and life.

**Key Responsibilities**

To provide a caring, informative, and professional service to patients and others with regard to appointments, queries and other information supporting the all-round care that patients receive at our surgeries.

**Key tasks include**:

- Booking patient appointments with GPs or other health professionals using the practice appointments system
- Supporting patients in accessing our on-line digital request system
- Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis
- Responding and helping with all queries and requests for assistance from patients and other visitors
- Being positive and supportive and treating everyone with dignity and respect
- Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning
- Chaperoning during clinical consultations, as required following training and support
- Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.
- Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training
- Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients.
- Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.
- Keeping all areas in the surgery tidy especially the reception and waiting room areas.
- Ensuring that all outgoing patient correspondence is filed in order ready for collection. - Taking payments and issuing receipts fo