Clearing Call Centre Operators

3 days ago


Egham, United Kingdom Royal Holloway University of London Full time

**Location**
Egham

**Post Type**
Part Time

**Closing Date**
23.59 hours BST on Sunday 29 June 2025

**Reference**
0525-093

**About the role**:
Clearing plays a vital part in Royal Holloway’s recruitment of Undergraduate students. We are looking for around 20 people to help field calls from students who are interested in coming to Royal Holloway via Clearing.

At Royal Holloway, Clearing applicants who phone us are screened by a Front-line call centre on UK Results Day who can see a list of our Clearing entry requirements. If callers meet these requirements then they are transferred through to a Decision-making call-centre where they will be formally assessed by a member of Royal Holloway staff.

We are looking for 20 students to staff our Front-line call-center.

We are looking for people who have:

- Excellent Customer Service skills
- Comfortable taking phone calls
- Good IT skills

Job Description and Person Specification.

**Hours**:
Wednesday 13 Aug 12 - 2pm training

Thursday 14 Aug 7.30am - 4pm

Lunch will be provided on Thursday 14 Aug.

**Location**:
Windsor Building, Royal Holloway, Egham

Pay: £13.72 per hour

**Job share or part-time hours**:Applications are welcome from people wishing to job share or work part-time hours.

This position is not eligible for hybrid working.

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