Retail Supervisor

Join the House of CB team as a **Supervisor** in the **House of CB, Manchester Arndale** store, and become a key player in an evolving global fashion phenomenon.

**Who We Are**:
House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity.

**What You'll Do**:
Through inspiring and organised leadership, you will motivate and oversee the retail team to ensure an exceptional level of service is being delivered to create a memorable and inclusive customer experience. Reporting directly to the Management team, you will contribute to the daily store operations to achieve strong sales and drives overall store performance.

**Customer Experience**:

- Lead by example to create and maintain a positive, welcoming, and inspiring shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Train and motivate the team to expand employee knowledge to represent the brand positively at all times.
- Confidently inform customers about the features and benefits of products.
- Elevate the shopping experience through operating an inspiring, visually appealing and highly efficient space.

**Sales & Profit**:

- Utilise your leadership experience to work innovatively and commercially within Company guidelines to consistently achieve sales targets.
- Collaborate with the Management team to analyse performance, develop sales strategies and make confident decisions to increase store performance.
- Maintain excellent knowledge of store KPI’s and provide insightful feedback on product performance, operational procedures, sales techniques and the customer experience.
- Actively protect profit through managing inventory levels and minimising loss.

**Visual & Merchandising**:

- Contribute to visual merchandising updates that captivate our customers and highlight our brands essence.
- Oversee stock management such as daily replenishment, transfers, shipments and general organisational tasks to optimise efficient inventory levels.

**People & Culture**:

- Support, motivate and empower your team to ensure brand expectations are achieved.
- Use your leadership skills to train, develop, and assess the team’s performance as well deliver feedback.
- Cultivate a positive and inclusive team where everybody feels valued, motivates and empowered.
- Follow and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues.

**Who We Are Looking For**:

- A proven track record of leadership experience in the retail industry.
- A passion for delivering outstanding customer service and dedicated to exceeding expectations.
- Strong communication skills to effectively lead, motivate and retain talent.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.

**What We Offer**:

- Recieve a competitive rate of pay that reflects your experience and contribution.
- Generous brand discount with bi-annual extra discount days.
- Unlock a monthly monetary bonus based on your store’s performance.
- Take part in an Employee of the Month incentive.
- Celebrate your birthday with a paid day off.
- Participate in an employee development programme that nurtures your growth and potential.
- Free access to unlimited confidential mental health support.

**Full Time - 40hrs per week**

Pay: From £12.75 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

Application deadline: 30/09/2024
Expected start date: 01/10/2024