Helpdesk Coordinator

5 days ago

Motherwell, United Kingdom Secureshield Ltd Full time

We are currently recruiting for a Helpdesk Coordinator, who will be based in our Motherwell Office.

The successful Helpdesk Coordinator will be part of the Central Support Services Team responsible for delivering exceptional customer service to major accounts and smaller clients ensuring all service delivery KPI’s are met.

Main duties:

- You will be responsible for the daily scheduling of engineers for reactive callouts and maintenance visits, prioritising emergency calls and ensuring customers satisfaction every time.
- You will be responsible for ensuring all customer KPI’s are met, and details are accurately updated and logged in our CRM database
- Support the build of monthly client reports detailing contract performance as well as identifying performance opportunities across the field service team.

**Experience**:

- Excellent Customer Service Skills
- Excellent written and oral communication skills
- Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment.
- Flexible, team player and excellent attention to detail.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: HELPD

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