Senior Resolutions Case Handler

2 days ago

Croydon, United Kingdom Pension Protection Fund (PPF) Full time

We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.

We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.

Our Resolutions Team is recruiting We have 2 positions available for **Senior Resolution Case Handler’s.** One of the positions is a full-time opportunity and the other is a part time opportunity working 3 days per week (ideally Wednesday, Thursday and Friday).

These positions are a great opportunity for you to use your strong knowledge of DB pension scheme administration to support the Resolutions Team in managing the non-statutory and statutory complaints process.

Many would think this role is complaint dominated, however it’s a very varied role. The central part of this position involves investigating and resolving members concerns and liaising with many different areas of the PPF and third parties to achieve this. If you’re interested in a fluid workload, where no two days are the same, this opportunity could be for you.

You will be required to support and provide guidance to the Resolution Case Handlers to ensure that appropriate and accurate responses are given to all complaints and act as a mentor, reviewer, and authoriser, as well as providing technical knowledge. You will also deputise for the team leader as and when required.

Within this position you will also be required to investigate, resolve, and respond to complex complaints that arise from our members, industry professionals and MPs. You will use a number of techniques including research and investigation and engagement with internal experts and external partners. You will make recommendations on statutory complaints and present cases to our Senior Panel Members, then perform Root Cause Analysis to enable improvements to communication and processes, where appropriate.

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

We’ll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. (Croydon Only)

We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.

We’re happy to talk about flexible working

No agencies please

INDMED

We’re a statutory public corporation led by our board and accountable to Parliament through the Secretary of State for the Department for Work and Pensions. It's our duty to protect people with an eligible defined benefit pension when an employer becomes insolvent.

We’re proud of the work we do. Without us, many people would face significant financial hardship. We’re also proud of our people, all of whom are committed to our mission and to serving over 230,000 members.

PLACEHOLDER

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