Totex Cluster Support

**TOTEX Cluster Support - Administrator
Starting salary from £21,000 per annum
Up to 5% bonus
Permenant
Location: Cumbria / North Tyne**

**Why Work at NGN?**

At Northern Gas Networks, we are a community. We provide a supportive and fun working environment in our spacious offices with onsite parking provided. We embrace creativity and innovation as well as offering a range of learning and development opportunitiesto progress your career.
Since we started operating in 2005, We have led the way as one of the most cost-efficient of the UK’s eight gas distribution networks, reliably delivering gas to over 2.7 million homes and businesses.
Our ‘dream’ is to become the UK’s most loved, admired and respected company, and we aim to do this through an empowered team that is ‘mind-blowingly great’

**Equality, Diversity and Inclusion**:
We value equality, diversity and inclusion at NGN and this is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our mind-blowingly great team of people.
We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the SocialMobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

If you require adjustments made to the standard interview process (e.g. a working interview or a different interview format) then please contact the Recruitment Team:
**Role Purpose**:
NGN have an exciting opportunity for a TOTEX Cluster Support at either our North Tyne or Cumbria Depot.

We are looking for strong senior administrator with a keen eye for detail and accuracy offering key support to the operations team. You will facilitate all planning requirements for job creation, noticing and project closure in relation to our gas sites.This role will see you delivering a first-class service working with internal and external stakeholders, so communication skills are essential Full training will be given.

**Key Accountabilities and Responsibilities**:

- Review programme of works with the assigned Planner and Site Manager, prioritising the completion of the project packs.
- Raising projects in our SAP system based on project designs for noticing and commer-cial requirements.
- Validating project information from Site Manager's submission and resolve any queries as required.
- Update SAP with all project information i.e Laid pipe and abandon lengths, pipe infor-mation, services.
- Co-ordinate weekly reviews with the Site Manager(s) to carry out audit declaration that all work has been accurately reflected.
- Schedule all planned work with sub-contractors and direct labour in order to increase efficiency including required site noticing and ensuring all customers’ both internal and external are kept up to date.
- Monitor progress of all planned works to maximise productivity and minimise customer lead times.
- Raising, updating and reporting of streetwork notifications to Highway Authority (or private road owners) within required timescales within SAP / Insight.
- Liaising with Planners to ensure all customer notification letters are issued for all works.
- Where required, producing project files for Site Managers and teams (electronic & pa-per copies).
- Monitoring the validity of the project safe dig prints and refresh as required.
- Data capture of project e-packs for mains and services.
- Issuing NRSWA registration details into SAP following project closure.
- General office administration as and when required.

**Qualifications required (essential)
Essential**:

- Strong background in a busy office environment
- Excellent communication skills both verbal & written
- Strong IT skills including Microsoft Excel and Word
- Ability to prioritise multiple tasks and work to deadlines
- Attention to detail and focus on quality is essential
- Be a team player with a 'can do' attitude

**Desirable**:

- Experience of working in utilities environment
- SAP/Insight knowledge
- Knowledge of gas or NRSWA legislation

**What we Offer You:**
- A competitive salary starting at £21,630 per annum
- Up to 5% bonus (dependent upon achievement of set targets)
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for first 7 calendar days then occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Free onsite parking
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and exclusive NGN discounts and much more
- An array of fantastic family
- friendly policies such as 6 weeks’ paternity leave (for eligible employees) and 6 months’ full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more.

Our values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role.
We are

**Trailblazing
Empowered
Happy
Heartfelt
Community Focused