Freight Operations Coordinator

We are AGI Global Logistics; one of the fastest growing logistics companies in the UK.

We currently have 15 offices and branches across the UK and Europe with 250 network locations Worldwide.

Our current team of 170 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert road, sea and air freight distribution and logistics solutions for our clients.

The bigger we become, the more people we can helpThis is where you come in

**The role**
This role is an extremely exciting opportunity to support our London Gateway office with their operational needs.

We are looking for someone who has already worked in an operational role for a freight forwarding company who can come in and hit the ground running.

In this role you will be responsible for ensuring all our clients receive a personable and tailored service delivery to build loyalty, ensure repeat business and enable all jobs to run efficiently and correctly.

You will be responsible for processing road, air and sea shipments for our customers and completing bookings with shipping lines, agents and haulier’s. Delivering outstanding service to our customers is everything to us so you will make sure you are tracking and communicating all updates to customers, making sure their shipments arrive on time and informing them of any delays.

You would also be responsible for all aspects of customs clearance processes on all import and export jobs as well as creating orders, negotiating rates and allocating suppliers’ invoices and sales invoicing.

Alongside service, margins are of course incredibly important to us and you will play a pivotal role in ensuring we have clear profit margins on all accounts and jobs, maximising these wherever possible

We offer a competitive starting salary starting from £25,000 - £30,000 dependant on experience.

We are open Monday to Friday 8.30am - 5pm. We are a really friendly, professional and collaborative team and are looking for someone who shares the same values as we do supporting us to deliver the very best for everyone we work with.

**Benefits**
- Guaranteed salary starting from £25,000 - £30,000 depending on experience
- 25 days holiday plus bank and public holidays
- Contributory pension scheme
- Cycle to work scheme
- Contributory health cash plan
- Full use of industry leading systems and software
- A very sociable and friendly environment (we don’t take life too seriously and want the best out of everyone)
- Smart casual dress code
- On-site parking
- Unlimited free tea and coffeeand there’s always cake and biscuits too

**What you’ll be able to offer**
- Experience of working in an operational role for a freight forwarding company
- Understanding and experience of customs clearance processes would be desirable
- Good understanding of transport and Worldwide logistics
- Outstanding communication and customer service skills
- Strong negotiation skills
- The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals
- The ability to work in a fast-paced environment and be a strong team player
- Accountability to yourself and others
- Extremely organised with a high attention to detail and accuracy
- Ability to work well under pressure and able to work to tight deadlines
- High IT literacy skills

**Interested?**
We would love to hear from you

Submit your CV through indeed or if you’d like an informal chat about the role, give us a call on
0330 004 1020

**Recruitment agencies**
We will not consider CVs or speculative proposals from any agencies therefore we kindly request you not to contact us.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brentwood, CM14 4DR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- freight forwarding operational: 1 year (required)
- customs clearance processes: 1 year (preferred)