Team Leader

**Please be aware this is for a 12 Month Fixed Term Contract**

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our **Team Leader** role sits at the heart of this value with the opportunity to really make a difference to our customers.

**EVERYTHING YOU NEED TO KNOW**

At Severn Trent, we are at the forefront of the water industry, providing innovative solutions and ensuring clean and safe water supplies for our communities. As a rapidly growing organization, we are seeking a dynamic, driven, and experienced **Team Leader** to guide our **Litigation Team** on a **12 month Fixed Term Contract**

Your key responsibilities will be:

- **Leadership and Team Management**: Lead, mentor, and develop the Litigation Team, ensuring consistent delivery of high-quality services.
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Legal Expertise**: Manage and oversee complex litigation matters, ensuring that the company's interests are represented effectively.
- **
Performance Management**: Implement robust performance metrics and KPIs to ensure the team's continual growth and improvement.
- **
Coaching**: Offer on-going coaching and feedback, fostering a culture of continuous learning and resilience.
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Stakeholder Management**: Engage with external stakeholders, including regulatory bodies, to represent the company's perspective and protect our interests.
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Process Optimization**: Identify areas for procedural improvements, streamline workflow, and enhance the efficacy of the litigation process.

And if that wasn’t enough, you’ll work directly with customers, colleagues, and external stakeholders to support our processes alongside the bigger picture thinking of the customer journey.

You’ll be based in our modern site in** Shelton, Shrewsbury**, where you’ll be able to park for free or get to with ease.

**WHAT YOU’LL BRING TO THE ROLE**
- Leadership - to be able to motivate and develop a team to achieve targets.
- Excellent customer care skills and a passion to help others.
- Attention to detail and problem-solving skills.
- Good interpersonal / communication skills with all levels.
- High level of personal maturity.
- Need to have excellent organisational and time planning skills.
- Ability to own multiple processes and explore opportunities for continuous improvements.

You’ll need to be a confident negotiator; skilled in making decisions and dealing with customer issues.

Having the ability to think objectively to plan, prioritise and resolve work in the most effective way possible while working in a demanding target driven environment and identifying and implementing process improvements, share learnings across the wider team and deal with customer escalations and complaints where required is what we are looking for.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers