Customer Service Advisor

**Are you looking for a new opportunity that fits with other commitments?**

**Are you someone who is highly motivated and enjoys working towards goals?**

**If so, this is an opportunity that you won’t want to miss**

**We want to be the water company people want to be supplied by and want to work for.**

***

We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. You must be able to work at least 17 hours each week. This can be spread across a minimum of 3 evenings per week 17:00 - 21:00 and working each Saturday 08:00 - 13:00.

You would need to be able to join induction programme which runs Monday-Friday for the first 3 weeks between 08.30-17.00 Monday to Friday. You would then move to part time evening hours once your training has been completed.

This role offers a lot of challenges and variety. Responsibilities include assisting customers with water bills, refunds, payment plans, and change of occupier, as well as addressing issues with water supply. Previous experience is preferred but not required. We provide full training, coaching, and support to help you succeed.

Our call centre offers a competitive environment with various opportunities for involvement, such as competitions, prizes, team events, and volunteering days. There are also chances for career growth, as many of our managers began as Customer Service Advisors. Join now to build a successful career and help our Customer Service team thrive.

**What do you get from working at South East Water?**

**You’ll grow a career with a meaningful purpose. Be you, belong and be valued.**
- Come to work to be safe, valued, and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.
- Be invested in helping us to create a sustainable water supply for now, and in the future.

**What will you be responsible for delivering?**
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.

**What do you bring to the role?**
- GCSE Maths and English at Grade 4 (or equivalent)
- Live within a commutable distance to our office in Snodland, Kent.
- You’ll be on-site for your induction training.
- Passionate about excellent customer service.
- Determined to find the best solutions to problems.
- Having previous customer service experience would be beneficial.
- Excellent written and verbal communication skills.

**What can you expect from us?**
- A mixture of remote and office working following induction training.
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- Electric Vehicle salary sacrifice scheme.

**Everyone needs water, South East Water welcomes **_everyone_**

We understand that the communities we serve are made up of different types of people. We believe that creativity comes from having diverse perspectives, rather than everyone being the same. That's why we are excited about promoting inclusivity in terms of age, race, gender, ethnicity, religion, and identity. We are committed to providing equal opportunities and fair treatment to everyone throughout the recruitment process, employment, and advancement at South East Water.

**What can you expect from your recruitment?**
- Unfortunately, we are not able to offer sponsorship for this role.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.