Trainee Case Officer

4 days ago

Birmingham, United Kingdom Direction Law Full time

**Case Officer**

An exciting opportunity for a new Case Officer to join our Birmingham office has arisen for someone who wishes to be part of a successful legal practice. This role covers 8.30 - 17.00, Monday to Friday and is inclusive of a one-hour lunch break.

Direction Law is a firm proudly built on relationships. With a staff of over 180, and with over 40 years of experience, we are a niche firm offering a range of conveyancing and other legal services to Private Individuals, Housing Providers and Business clients

As a Case Officer you will play an important part in ensuring the team consistently delivers a high standard of work to meet the needs of our clients and work providers within agreed timescales. As our teams work to tight deadlines and hence the ability to effectively prioritise workloads and stay calm under pressure is essential.

**Key Duties of the Role**:

- Progressing conveyancing files from start to post completion in a timely fashion and chasing relevant parties as often as is necessary to achieve that purpose.
- Reporting to and keeping clients updated on their files
- Ensuring all necessary requirements/legal obligations are met throughout the transaction
- Updating checklists and charts for internal and external use
- Participate in all training programmes initiated by the Line Managers.
- Attending occasional marketing open days and events if requested
- Report all issues of concern to the Head of Department or as they may direct;
- To adhere to policies and procedures of the Firm;
- To administer daily work within the restrictions of GDPR, Law Society Conveyancing Quality Scheme and Solicitors Regulation Authority;
- To undertake additional tasks as deemed reasonable to meet the needs of the team in the delivery of excellent client service.

**Requirements for the Role**:

- Ability to prioritise your workload and stay calm under pressure;
- Use IT systems efficiently.
- Produce accurate work and have a keen eye for detail.
- Have a willingness to learn and develop expertise knowledge is essential as the legal industry is constantly evolving. In a busy office a polite and professional approach is a must.
- Good verbal and written communication skills.
- Minimum of 5 GCSEs A - C/9-4 or equivalent is essential.
- Previous legal admin experience, preferably in conveyancing is desirable but not essential.
- Good team player

**Benefits**:

- 20 days holiday plus bank holidays and additional time off during the Christmas closing period
- Discount website
- Employee Assistant Programme
- Eye care voucher scheme
- Access to flu vouchers
- Company pension scheme

Full training will be provided. You must be eligible to work in the UK.

No agencies, thank you.
- We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. We can provide accommodations during the recruitment process upon request. Information received relating to these accommodations will be addressed confidentially._

**, Salary: £20,000**

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Employee discount
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham City Centre: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

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