IT Trainer

Location - Birmingham or Leeds

Hours - Full time and part time hours considered with mandatory working days of Monday and Tuesday.

**THE ROLE**

**MAIN DUTIES AND RESPONSIBILITIES**

- Creation of training materials and online content.
- Provide ad-hoc training when required.
- Review Service Desk statistics to target training appropriately.
- Work with the project team to create and delivery projects into Business as usual.
- Provide hands-on support and guidance during training sessions, adapting teaching methods to suit learners' needs.
- Assess learners’ progress by actively seeking feedback following all sessions.
- Stay up to date with the latest IT developments, software, and best practices to ensure training content remains current.
- Collaborate with other staff to coordinate schedules and share resources.
- Support learners with troubleshooting and problem-solving during and after sessions.
- Promote a positive, inclusive, and supportive learning environment.
- Provide ad-hoc training as required.
- Supporting colleagues and the department as required.
- Any other duties as reasonably requested by the Service Delivery Manager

**SKILL SET**

The IT Trainer has a responsibility to ensure their skill set is up to date and they are familiar with the firm’s internal systems and procedures.
- Excellent organizational and administration skills.
- Excellent attention to detail.
- Strong knowledge of common IT software (e.g. Windows 11, Microsoft 365)
- Excellent presentation, communication and interpersonal skills
- Self-motivated and able to work without direct supervision
- Professional and self-motivated.
- Proactive in their approach.
- Able to work in a busy, professional environment.
- Ability to work within a team.

**Capsticks is an inclusive employer**

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.