Customer Services Assistant

About the role

**Customer Services Assistant - ACL**

Permanent, Part Time

Up to £24,309 per annum (FTE)

Location: Colchester

Working Style: Fixed-base worker

**Please note this is a part time role working 14.5 hours per week, the pro rata salary will be £9,526.50 per annum.**

**Rota**

Week 1
- Monday - 11:30am to 7:30pm
- Friday - 8:30am to 4pm

Week 2
- Thursday - 8:30am to 4:30pm
- Friday - 8:30am to 4pm

**The Role**

Adult Community Learning (ACL) is ECC’s provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.

**Accountabilities**:

- The Customer Assistant will deliver high quality services in a busy reception, providing information, advice and guidance to adult learners and positively promoting ACL, and its service activities.
- You will be responsible timely and accurate processing of enrolments and registrations, maintaining electronic records, accurately record, monitor and tracking data onto TERMS, whilst delivering excellent customer service, and adhering to quality assurance processes required for audit purposes.
- The ideal applicant will have a strong customer service background with good communication skills.
- You will be responsible for collection, receipt and security of monies and payment systems to contribute to the effective processing of income and expenditure.
- You will also be required to contribute to the management of centre accommodation, to meet specific needs of individual groups and maximise space.

**The Experience you will bring**:

- Ideally educated to level 2 (GCSE) in Business Administration, or equivalent by experience, you will have good knowledge of IT, including Microsoft packages with experience of accurate input of data with the ability to review, amend and produce management information.
- You will have experience of working in a customer-focussed environment, with good communication skills to engage with adults, with the ability to encourage participation and engagement, ideally with Adult learners
- Please note that requirement to travel between centres is needed on an as and when basis so a driving license is desirable.

To read more about us please visit: Economy, Investment and Public Health

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

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