IT Dispatch Administrator

7 days ago

Hampshire Int Business Park, United Kingdom Hemmersbach UK Ltd Full time

**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

**IT Dispatch Administrator**
**Location: Basingstoke, Hampshire**

Integral to our business operations, we support the front line / onsite engineers, with UK-wide and centrally managed teams of field-based engineers. We have a National Operations team that manages the support of onsite accounts, as well as, as well as morededicated teams supporting specific partners.

The purpose of these field-based engineers is varied and bespoke. They may be needed in locations that our clients have, but too small to sustain an engineer onsite full-time. Or they may need to help with additional expertise, tackling the peak & troughsin demand, or simply help the onsite teams when an engineer is on holiday or unwell.

This planning and execution takes a pragmatic eye for detail. Someone who can work side-by-side with the business and the Service Delivery Managers to ensure that this team of highly-skilled engineers are best assigned and supported throughout the workingweek. As a Dispatcher, you will identify the engineering needs and ensure that the right engineers are assigned and on track. The key is to roll your sleeves up and jump straight in.

**What we look for**:

- Previous experience in an office administrative position.
- Strong attention to detail.
- A friendly, engaging and pragmatic approach to your work.
- Comfortable in using Microsoft Office - in particular, Excel.
- Thrives in an agile and rapid-paced environment.

**What we offer**:

- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- Able to forge strong working relationships with key decision makers in the company as well as third-party suppliers and agencies
- A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

**Would you like to join our team?**

**Please send your CV, together with your availability to interview and salary expectations.

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