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User Experience Designer
2 weeks ago
**About Us**:
**THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES**
Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.
Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.
Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients, the new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.
Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving and David is heading up a service of his own: Digital Place. Businesses and careers move quickly in Westminster.
**The Role**:
As User Experience (Content and Interaction) Designer you can make your own powerful contribution to our brand new Digital & Innovation Service. Bringing a relentless focus on delivering the right outcomes for our users, you’ll be part of a team of User Experience Designers within our UX function. As we embrace whole new ways of working, you’ll help us drive real change to the digital landscape and the culture of Westminster City Council.
You’ll be at the heart of an ambitious programme which stems from an important realisation: that we can best address the challenges and opportunities facing residents, businesses, visitors and workers across Westminster by embracing innovation, technology, and partnerships. The programme brings an inclusive, user-centred, participatory and problem-led approach to delivering quality services and world-leading experiences for everyone we serve.
Working across the whole of our Digital & Innovation portfolio, you’ll support core IT, technology, customer, digital and Smart City aspects. We will look to you to help us build content which reflects cross-government content design standards. You’ll play a key role in making sure we speak to all our users in consistent and accessible ways, regardless of the channel or service they’re using.
Along the way, you’ll work with talented colleagues in User Research, Service Design, User Experience Design, Online and Digital Transformation, and Customer Service. Together, you’ll help Westminster become The Digital Local Authority. And ultimately, you’ll help us deliver better outcomes for the people of Westminster.
Please refer to the **Job Description** for more information.
**About You**:
Totally committed to the user, you have a proven ability to translate user research and feedback into content need and user stories, to improve content and interaction. You bring experience of working with other disciplines to create content in digital and non-digital services. And you’ve demonstrated that you have what it takes to optimise interaction across diverse channels at the same time.
We expect you to have knowledge and experience of writing content and interaction strategy, designing information architecture, and prototyping content in a range of tools. Knowledge of agile working, software development and the cross-government DDAT framework will all be essential. What really sets you apart is your ability to communicate and influence senior people by explaining the value of content and interaction.
**What We Offer**:
Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day. Our mission is to create a fairer city. We’re an organisation that wants the very best for our residents: a supportive and safe environment, the chance to grow and learn throughout their lives, to build fantastic careers in world-leading industries, to have access to high-quality, affordable housing and to retire into the community with dignity and pride.
We want Westminster to be a place where you can make the most of your talents and thrive as an individual. That’s why we’re proud to have won Best Health & Wellbeing Initiative in the 2020/21 Business Culture Awards. By being the best you can be, you’ll help us adapt to the changing needs of our organisation and communities.
At Westminster City Council, we are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued. We particularly welcome applicants from underrepresented backgrounds, including
