Customer Support Assistant Apprentice
9 hours ago
**What will the apprentice be doing?**
The role will be varied, covering a whole spectrum of activities from general customer service and administrative support, research, events, social media, client development and many, many more.
Driving licence and own transport are beneficial/ideal due to our location, bus routes are not always reliable in the area we are located.
Specific tasks and training will include (but are not limited to)
- General administration and office support duties.
- Responding to customer enquiries
- Sales order and purchase order processing on sage
- Generation of reports to support finance
- Production administration, stock data, and labelling.
- Crafting personalised communications
- Supporting social media engagement
- Ensure accurate recording of sales and business activity through Saleforce
- Keep on top of market conditions and developments that may represent growth opportunities and/or requirements to maintain and strengthen MW Polymers position
- Carry out ad-hoc duties or projects as may be required for business purposes
**What training will the apprentice take and what qualification will the apprentice get at the end?**
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service which will help start your career and give you an insight into the businesses processes and procedures. Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.
**What is the expected career progression after this apprenticeship?**
- Permanent position in customer service/ admin role
- Progression routes within the business
**Job Types**: Full-time, Apprenticeship
**Salary**: £11,596.52 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Derby: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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