Customer Support Advisor

4 days ago


Hemel Hempstead, United Kingdom Trinity Estates Property Management Full time

Keen for that work life balance? We are offering flexible working patterns and can accommodate your needs

Would you prefer to work school hours, or prefer part-time hours to suit your personal circumstances? Then this may be the role for you

We would love to hear from you if you are interested in joining our fantastic Customer Support team

**Customer Support Advisor**

**What will your role look like?**
- To deal with telephone calls and correspondence, requisitioning and provision of information, for other Team members and clients as appropriate.
- As a Customer Services Advisor, politeness, grammatical correctness and a level-headed attitude must be portrayed at all times in dealing with telephone calls, from residents and colleagues alike.
- In dealing with correspondence the Customer Services Advisor should possess the ability to interpret and respond to the same in a reasoned, precise and grammatically correct manner.
- Visit client properties with Property Managers as and when reasonably required to do so.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner. Display appropriate knowledge and skills in an assertive but friendly manner.
- Listen to customers and identify trends to ensure that improvements take place to match changing requirements. Strive to exceed customer expectation by responding appropriately, constructively and in a timely manner.

**What’s in it for you?**

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.

You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

- 24 days’ annual leave + Bank Holidays (pro-rated accordingly)
- Perkbox (which offers a range of discounts for shopping and services)
- EAP (Employee Assistance Programme) - Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Hybrid Working
- Monday to Friday work schedule, no weekends.
- Flexible working opportunities (the FTE Salary will be pro-rated accordingly)
- Financial support towards personal development / training
- Real opportunities to grow and progress
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme and much more.

Trinity Property Group are proud to be part of the Odevo Group.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)
- Office: 1 year (preferred)

Work Location: One location

Reference ID: CSA33



  • Hemel Hempstead, United Kingdom Trinity Estates Property Managament Full time

    If you would like to work for an exciting, expanding company, that thrives on training in a role that has great potential to grow, then please keep reading! This person will be responsible for providing an ongoing and efficient customer focused support service to Property Managers and clients. The post Reports to the Customer Services Team...


  • Hemel Hempstead, United Kingdom Trinity Estates Full time

    **Ref** 21201 ** Location** Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN ** Working pattern** Monday to Friday 0900 - 1715 ** Salary** £23,700 per annum ** Closing date** 16/12/2025 ** Description** ** Position: Customer Support Advisor at Trinity Estates** ** Location: Head Office - Trinity...


  • Hemel Hempstead, United Kingdom Vanarama Full time

    **About the role**: At Vanarama, we've been driving customer service and ecommerce innovation forward for 19 years. Today, we're an industry-leading vehicle leasing company and a proud part of the Auto Trader Group. The creativity and commitment of our people have taken us a long way. Join them as a Customer Support Advisor and take us, as well as your...


  • Hemel Hempstead, United Kingdom Osborne Appointments Full time

    **Salary**: £25k - 27k per year + benefits **Reference**: Customer Service **Customer Service Advisor** OA are recruiting for a **Customer Service Advisor** to join our client’s highly successful and growing team. As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring their queries are handled with care and...

  • Customer Advisor

    2 weeks ago


    Hemel Hempstead, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Hemel Hempstead** We believe anyone can improve their home to make life...


  • Hemel Hempstead, United Kingdom Boots Full time

    Summary Job Reference: - 211540BR Hemel Hempstead, Marlowes Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Hemel Hempstead, Marlowes store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience,...


  • Hemel Hempstead, United Kingdom Eckoh UK Ltd Full time

    Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences, by removing...


  • Hemel Hempstead, United Kingdom Zachary Daniels Full time

    Sales Advisor - Hemel Hempstead - £21,000 + fantastic bonuses You get people. And you get along with people. These are qualities our client really values because the customers you'll be working with won't always know what they need - and you'll be ready and eager to help them. Our client is a leader in their industry with a laser focus on customer service....


  • Hemel Hempstead, United Kingdom Zachary Daniels Full time

    Sales Advisor - Hemel Hempstead £21,500 + fantastic bonuses (up to circa £7k depending on performance) You get people. And you get along with people. These are qualities our client really values because the customers you'll be working with won't always know what they need - and you'll be ready and eager to help them. Our client is a leader in their...

  • Customer Advisor

    2 weeks ago


    Hemel Hempstead, United Kingdom B&Q Full time

    **About the role** **Part time 16 or 20 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 20:.15pm** **£9.70 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...