Advanced Physiotherapy Practitioner

Advanced Physiotherapy Practitioner

Homebased with occasional attendance in either Bupa Place (Salford Quays, M50 3SP) or alternative local Bupa Centre as required.

Contract hours: Full-time and Part-time available (Flexible)

From £45,000 (Pro-rata) + fantastic benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further. As an Advanced Physiotherapy Practitioner, you’ll be eager to continue learning and building skills while working with talented colleagues.

within our Recruitment team where we can answer any questions and if interested, arrange an informal site visit.

Role Overview:
As a Musculoskeletal Advanced Physiotherapy Practitioner (APP) you’ll play an important role in ensuring our members and clients with musculoskeletal conditions receive the best service possible. This is a telephone and virtual based APP triage consultation service available for Bupa Insurance members and corporate customers and you shall ensure that the customer is signposted to the right clinician first time. Alongside the Team Lead you’ll see the service grow and evolve over time and you’ll be supported to grow and develop along with it.

What you’ll do:

- Ensure outstanding professional and customer service standards are delivered by the Physioline team, using NPS survey results, complaints, and immediate customer feedback to drive continuous improvement in delivery, giving individual feedback where necessary.
- Arrange appropriate treatment for higher risk cases and work closely with the PhysioLine support team to ensure a seamless and effective service to every customer.
- Ensure compliance by the Physioline team with all clinical and operational performance policies, procedures and protocols issued by Bupa.
- Liaise with other members of the MSK team to ensure best practice particularly where the diagnosis is in doubt and/or the patient is not responding to Physiotherapy treatment in the expected fashion.
- Ensure that physiotherapy care is delivered as defined in the quality standards, taking into consideration best practice, Bupa care pathways and all necessary professional codes of conduct and managing this through annual clinical reviews and biannual notes audits.
- Deliver excellent standards of telephone assessment via audio or video, providing diagnosis and facilitating onward referrals.
- Monitor and follow up complex cases and red flag cases.
- Ensure high levels of customer satisfaction through effective delivery within expected quality measures.

What you’ll bring:

- HCPC and CSP registration.
- Extensive post-graduate working experience in musculoskeletal medicine.
- MSc post graduate qualification in MSK Physiotherapy or university-accredited post graduate modules in MSK/Advanced Practice. Post grad module relevant to diagnostic nature of APP service.
- Significant experience working within a multi-disciplinary team environment.
- Demonstrable post graduate learning and advanced clinical skills (MSc level) in patient assessment, diagnostics with development of treatment plan, including evidence of working at Level 7 (MSc level) all 4 pillars (clinical practice, leadership and management, education and research.
- Ability to order and interpret diagnostic tests.
- Up-to-date with own clinical practice and demonstrate an ability to maintain clinical competence.
- Experience treating private patients and sports injuries.
- Experience of assessing clinical standards during review and offering constructive feedback.
- Excellent customer service skills and an understanding of the drivers of service excellence with proven managerial skills (recruitment, coaching, managing performance).

Why Bupa? What’s in it for you?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

These benefits have been carefully crafted to really make a difference to our people’s lives, supporting a work-life balance whilst keeping focus on mental and physical wellbeing:

- CSP & HCPC Fees covered
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Enhanced pension and life insurance
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions
- Annual performance-based bonus
- Bupa health insurance as a benefit in kind
- Option to join dental insurance scheme at a discounted rate
- Access to our Digital GP platform on you mobile
- Emotional wellbeing support