Parts Advisor

3 days ago

Urmston, United Kingdom Matt Burton Full time

Our client, a leading car manufacturer are currently looking for a Parts Advisor to join their business based out of their luxury BMW Trafford Park main dealership.
Working Hours are Monday-Friday 8:30am-5:30pm
About the role of Parts Advisor
- Taking inbound calls from customers, advising and helping them in any way possible
- Order parts for trade and retail customers
- Notify customer on arrival to allow work to be scheduled and minimise parts stockholdings
- Helping coordinate the parts drivers
- Speaking to customers over the counter sourcing the right part for them
- Qualifying orders, checking information, and making sure all is correct
- Making sure all customers are happy with the service received
- Selling parts over the phone and over the counter
- Offer other products/services that may help the customer
- Arranging and taking parts in to the technicians.
To be a Parts Advisor
- Be an experienced Parts Advisor within main dealer or independent
- Main Dealer experienced ideal but not essential
- Can handle a busy workload and deliver on promises
- Enjoy working in a fast-paced environment and be able to keep up
- Understand the customer journey and deliver the best service possible
- Take great care and pride in your work
- Have excellent communication skills both F2F and over the phone
About the company
- Excellent basic salary and bonus scheme
- Ability to progress through internal promotion
- Flexible progression based on your career aspirations
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