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Customer Contact Advisor

2 weeks ago

Reigate, United Kingdom Reigate & Banstead Borough Council Full time

Job reference

REQ000938

Date posted

12/06/2025

Application closing date

30/06/2025

Location

Town Hall, Reigate

Salary

£26,346- £29,355 per annum pro rata

Employment type

Fixed Term, 9 months

Contractual hours

21.5

Basis

Part time

Job category/type

Customer Services

Blank

Job description

**Customer Contact Advisor**
**Location of work**: Town Hall (On Site) with some Hybrid working by arrangement with the Contact Manager
**Salary**: £26,346- £29,355 per annum pro rata
**Basis**: Fixed Term Contract for 9 months - Wednesday - Friday, 21.5 hours per week

**About the Role**
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun & friendly Customer Contact Team.

Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.

Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.

**What will you do?**
- Resolving enquiries and providing guidance to customers across all contact channels.
- Deliver information in a succinct and confident manner.
- Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks.

What will you need?
- Proven experience in listening, extracting and assessing important information
- Customer Service experience ideally in a call centre environment
- Great verbal & written communication skills
- Ability to answer a high volume of calls and process information
- Ability to work well under pressure and multitask
- A desire to improve your skills, knowledge and experience
- Microsoft and Excel office skills

**Staff Benefits**
In exchange for your expertise, experience, and enthusiasm, we will offer you:

- Support in continuing your personal development
- Competitive contributions of 15% towards the LGPS pension scheme.
- Access to a range of discounts including local and high street stores, and
- Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
- A generous annual leave entitlement.

**Additional Information**

**Closing date: 30th June 2025**
**Interviews: 7th, 9th & 10th July**

**Values and Behaviours**
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.