Water Quality Technician

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**What you’ll be doing**
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality. The Drinking Water Inspectorate(DWI) monitors and enforces water quality regulations on behalf of the Department for Environment Food and Rural Affairs (Defra). Their job is to assess the wholesomeness of drinking water and carry out audits of all water suppliers to examine all aspectsof water quality, treatment, monitoring, and analysis. The quality of our drinking water is established by standards set out in the Water Supply (Water Quality) Regulations 2000 (and associated amendments).
- Collecting samples from treatment works, reservoirs, and customer addresses; will involve regular cold calling, so a high level of assurance and strong customer service skills is an absolute necessity
- You’ll oversee managing the maintenance of your sampling records and sampling equipment to UKAS and DWI standards
- Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols
- Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs
- Arranging appointments with customers and sample customer complaints and taking part in events
- Taking part in an out-of-hours roster which includes weekends working on a five-week rotation

**We’re looking for you to**:

- Having excellent customer service skills is needed as you will be visiting customer homes on behalf of Thames Water
- Have the confidence to cold call upon residential and commercial properties
- Be organized and work well on your own
- Have excellent attention to detail, as you will have to keep records of all samples taken daily.
- Have existing knowledge or be open to learning the water industry and processes relevant to this area of work
- Have excellent written and oral communication and interpersonal skills as well as being computer literate
- Be comfortable driving a large size commercial van and be poised driving in busy environments, such as city centres or enclosed estates, as well as remote rural locations. A clean driving license is essential, journey planning and route-finding demonstrateefficiency as well as good driving knowledge as you will be working as part of a busy team across a wide geographical area

**What’s in it for you?**
This is a unique role within Thames Water allowing you to have complete control over your day-to-day work. You will be visiting customers directly at their homes and taking water samples ensuring the standard of drinking water Thames Water provides is alwaysto the best standards possible. You really will be working on the front line and be the face of Thames Water.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service and a wider benefits scheme.
Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about?working at Thames Water.