Room Attendant/ Housekeeper

1 day ago

North West London, United Kingdom BlueOne Group Full time

The exciting role of Room Attendant/ Housekeeper has arisen within our hotel located in North West London, you will be responsible for cleanliness of the guest bedroom ensuring that these are serviced to a high standard.

Your main responsibilities are to consistently achieve the standards of cleanliness, product presentation and customer care in all guest rooms and public areas to create a warm, friendly, and comfortable environment for our guests. Ensuring the appropriate level of security for all guest belongings to create a feeling of comfort and confidence.

Excellent communication and organisational skills are essential and the ability to manage their own day with little supervision. The hours of work are on a shift basis five days out of seven including weekends. The start and finish times vary dependent on business, therefore flexibility within the role is essential. This is a practical and manual job which includes bending, carrying, standing, and pushing/pulling equipment. In return for your commitment to delivering five-star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms, and meals on duty.

Specific duties of Guest Room Attendants include;
- Entering guest rooms should be entered following the appropriate procedure for gaining access and ensuring vacancy before entering
- Maintaining the highest level of guest privacy and security as per the company standard
- Responding promptly to any other requests from guests or other departments.
- Carrying out checks that all appliances are present in the room and in working order, with desk items, furniture and appliances straightened, dusted and polished.
- Guest amenities and supplies in rooms should be replaced with clean items. These include dirty linens, room service items, bins and beverage stations.
- Walls and furnishings should be inspected for marks or damage which should then be removed or reported as necessary. Carpets vacuumed and any other floor care duties performed (e.g., in guest rooms and hallway).
- At the end of each shift, carts should be replenished with supplies and transported to the assigned area.
- Cleaning within public areas of the hotel as required
- The ability to work flexibly, including evening, weekend and public holiday working.

**Job Types**: Full-time, Zero hours contract

**Salary**: £12.00 per hour

Schedule:

- Day shift
- Holidays
- Overtime
- Weekend availability

**Experience**:

- Housekeeping cleaning: 1 year (required)

Work Location: In person

Reference ID: HK Staff North West London

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