Bar Staff

2 weeks ago

Worcester, United Kingdom Mr Mulligans Full time

MAIN DUTIES:
Responsible for daily operations of the cafe & bar areas, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional leisure attraction.

To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:
Serving
- Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
- To operate the till as and when needed
- To interact with customers and ensure a positive experience through the point of sale
- Effectively upsell stock, drinks, snacks and gifts
- Check orders to ensure complete and correct, order meets presentation and quality standards.
- Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order
- Provide prompt service for all orders
- Provide table service and course service of drinks
- Clear tables and bar as customers are finished and suggest further sales
- Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders
- Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
- Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
- Completes opening and closing procedures as per shift
- Assist in the training and development of new or less experienced co-workers
- Complies with BGL personnel policies, procedures, health and safety procedures
- To reinforce health & safety notices and relay relevant information

To undertake any further duties as requested by management

OUR VALUES:
We expect all our staff to strive to:

- Maintain open and honest communication with our customers, both internal and external, at all times.
- Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
- Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
- Support each other in everything we do, recognised and develop each individuals potential.
- Take complete ownership of their own actions and have pride in what they do.
- Deliver to our customer’s consistent high levels of service, quality and value in everything we do

**Job Types**: Permanent, Full-time, Part-time, Zero hours contract

**Salary**: £6.75-£9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Store discounts

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
- Weekends only

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