Receptionist

1 week ago

West Kilbride, United Kingdom Seamill Hydro Full time

**Introduction**

The Seamill Hydro Hotel & Resort are looking to recruit a receptionist who can provide exceptional customer service to all of our guests. Seamill Hydro are looking for confident and passionate people to join our team.

**About the Company**

At the Seamill Hydro we are passionate. We care about a lot of things. Our guests, our standards, our products and above all our people. We are a family business and when you join us you become part of our family. We offer meaningful training throughout our time with us, we want you to grow, to become better. We offer a genuine work/life balance that’s hard to find in hospitality and we offer a great benefits package to say “thank you” for your hard work.

**The Benefits**
- A rate of pay above the minimum wage
- Company Pension Scheme
- Complimentary Gym membership
- Employee Discounts at the Hotel and on the High Street
- Ongoing training throughout your time with us
- Genuine opportunities for career progression

**Employee Benefits**
- ensuring all our employees retain a good work life balance, hours are capped at a maximum of 45 hours per week
- employee discounts in our restaurants, free gym memberships (after initial probationary period) and accommodation discounts for you, your friends and family
- access to Eden Red benefits service
- employer contribution pension scheme
- cycle to work scheme

**Duties include**:

- Operating Front of House systems to ensure all reservations and in house guest requirements are met
- Ensuring the comfort of all on site guests within the hotel and providing a first class welcome
- Cash Handling and system reconciliations, daily banking
- General typing and administration
- Maximise room occupancy & use up selling techniques to promote hotel services & facilities
- Demonstrate a knowledge of hotel rooms, room rates, packages, promotions & any other general product knowledge necessary to perform Daily duties

To successfully fill this role, you would maintain the attitude, behaviours, skills & values that follow:

- Previous hotel reception experience is preferred
- Previous experience in a customer focused industry is essential
- Positive attitude & excellent communication skills
- Commitment to delivering a high level of customer service at all times
- Ability to work on your own & as part of a team
- Competent level of IT proficiency
- Flexible with regards to shifts on a rota basis
- Comply with hotel security, Fire regulations & all Health & Safety legislation
- To be aware of confidentiality and security, both for the guests, their belongings and hotel documentation

**Hours**:
Shift working includes evening, weekend and bank holidays must be able to work between 7am and 11pm

Applicants must have a passion for customer service.

**Job Types**: Full-time, Permanent, Part-time

**Salary**: £6.83-£9.75 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discounts

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Reference ID: Receptionist

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