Front Desk Receptionist

To provide a welcoming atmosphere for guests at Macdonald Hill Valley Hotel and ensure that the high standards that the company expects are maintained and to work as part of multiple internal hotel teams to support the efficiency of the operation.
- **The Role**:_
- To assist with and ensure that the reception desk is manned at all times
- To understand the local area and attractions and be able to make recommendations
- To demonstrate effective communication and handover during and at the end of each shift
- To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
- To ensure that all bookings and messages are captured and communicated
- To manage an ‘out of hours’ conference / wedding enquiries professionally
- To ensure that all upsell opportunities are offered to enhance guest stay and experience
- To understand the front office systems and operating equipment including but not limited to; Opera, Office, Switchboard, back up, printers, POS, Vincard, interfaces.
- **Job Specific Accountabilities**:_
- To attend induction and other company training as requested
- Assist with the cleaning, presentation and preparation of all areas of the hotel when needed.
- Provide and maintain a first-class service to all guests
- To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
- To deal with any guest problems that may arise promptly and effectively
- To achieve a friendly professional rapport with guests and fellow team members.
- **Health & Safety**:_
- To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
- To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances to GM/DM.
- To maintain a high standard of personal hygiene and grooming always and to ensure designated uniform is worn at all times, by self and team.
- **General**:_
- To follow any procedures set up for energy conservation.
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To ensure security of all stock and equipment.
- To ensure that the all applicable service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- Thorough knowledge of legalities of selling of alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
- To remain Compliant with GDPR ensure all guest and staff information is kept private
- Ensure hotel procedures are followed with regards to guest property

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Whitchurch: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: One location

Reference ID: 180123BI