Total Training Provision are working with Waterside Holiday Park & Spa & Chesil Vista Holiday Parks in Weymouth to find a highly motivated Apprentice Receptionist
** **for their Owner Experience Team to work across both sites.
There's no better time to join the Waterside Holiday Group, they are investing over 1 million pounds in their holiday parks and need a team who has a real passion for delivering world-class service to their holiday home owners and holiday guests to reflect their 5-star status.
The successful person will be responsible for providing ongoing and outstanding service to all Owners across their parks.
- When joining The Waterside Group, you are becoming part of a team of passionate professionals who all have one goal, providing our great holiday parks, with the same 5-star service.

**Ideal Person**:

- A passion for delivering the very best service and experience to all of our Owners.
- Exceptional communication skills, enthusiasm and energy.
- Have a high standard of personal presentation.
- Have the ability to quickly build relationships with all owners.
- Have great time organizational skills, with the ability to use own initiative in problem-solving.
- Flexibility on working hours is essential as weekend and public holiday working is required. A typical working shift is 9 am to 6 pm, 5 days a week.
- Polite, clear and effective communication skills for inbound queries both in person and from the telephone.
- A desire to consistently exceed customer service levels

The Owner Experience Reception Team Member will be the first point of contact for our owners of the park.

**The duties and job types include**:

- Ensure all owners are given a warm welcome and a first-class service.
- Create and support a ‘sense of community developing great service.
- Account queries and payments.
- Report maintenance issues.
- Ensuring the reception area is kept clean and tidy at all times.
- Answering inbound telephone calls.
- Engage and build relationships with owners on park, actively socializing through attendance at owner social events and being highly visible and approachable on park.
- Manage event bookings.

**The Benefits**:

- A great place to work with friendly colleagues.
- Access to business benefits and perks such as retail discounts across our estate and discounted holidays within the group.
- Free Leisure centre access - including swimming pools and gymnasium within our group.
- On park food and drink discounts on all three of our parks.

**Experience**:
**Salary**:Above the national minimum apprenticeship wage (£4.81).

No recruitment agencies.